Hospitality Associate

Front Desk Associate - Spokane Club

The Face of Spokane's Premier Private Club

The Spokane Club is seeking a polished, professional Front Desk Associate to serve as the first impression for our distinguished members and guests. This highly visible position requires exceptional customer service skills and represents the Club's commitment to excellence in every interaction.

Guest Services & Registration

• Greet all visitors with professionalism and warmth, providing exceptional customer service
• Process hotel guest check-ins and check-outs using club software systems
• Create and manage hotel reservations while monitoring room availability and rates
• Handle cash, credit transactions, and render bills following established procedures
• Coordinate with housekeeping on room status updates, special requests, and maintenance needs

Communication & Administrative Support

• Manage incoming calls with proper telephone etiquette and redirect appropriately
• Process incoming and outgoing mail, packages, and messages
• Stay informed about Club information and communicate it enthusiastically to members and guests
• Operate front office equipment including ID card creator, mail machine, fax, and parking gates
• Maintain accurate records and follow security control procedures for room keys

Facility Management

• Maintain cleanliness and organization of front desk, lobby, and coat check areas
• Act as bell person/concierge when necessary
• Coordinate guestroom maintenance with engineering department
• Report unusual occurrences or requests to Hotel Operations Manager
• Follow all safety, security, and emergency procedures

Required:

• Previous front desk experience in hotel environment preferred
• Excellent customer service and communication skills
• Professional appearance and demeanor suitable for high-end private club
• Proficiency with various software programs and basic typing skills
• Strong written and verbal English communication abilities
• Valid driver's license
• Ability to handle cash and credit transactions accurately

Essential Qualities:

• Positive attitude with commitment to excellence in customer service
• High level of professionalism, courtesy, and initiative
• Problem-solving skills with cooperative, solution-oriented approach
• Attention to detail and ability to multitask in busy environment
• Discretion and ability to maintain confidentiality
• Flexibility to comply with special member requests whenever possible

This high-visibility position involves daily interaction with members, guests, employees, vendors, and community representatives. You'll be the welcoming face of The Spokane Club, requiring consistent professionalism, competence, and pride in your work while managing multiple responsibilities in our elegant front office environment.

Represent Spokane's most prestigious private club where your professionalism and service excellence create the first and lasting impression for our distinguished members and guests. Work in our historic, elegant environment where attention to detail and exceptional service are valued and recognized.

Ready to be the welcoming face of excellence? Join our team and showcase your professional presentation skills while providing exceptional service that defines The Spokane Club experience.

The Spokane Club is an equal opportunity employer.