Front Desk Agent

Front Desk Agent Description Starting Rate is $20.00 per hourWe are looking for a Front Desk Agent to serve as our guests first point of contact (first impression) and manage all aspects of their accommodation in our AAA Four Diamond luxury resort the finest in Lake Placid. We are looking for someone who thrives in a fast-paced environment while providing exemplary service to our guests. Join our team and work among the best in the hotel/resort business. This is a full time, year-round position. If you have a knack for customer service and work experience in the hotel industry, wed like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.RESPONSIBILITIESPerform all check-in and check-out tasksInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests needsUpsell additional facilities and services, when appropriate like dining, spa, salon, amenities, etc. REQUIREMENTSWork experience as a Hotel Front Desk Agent, Receptionist or similar role preferred, but no requiredCustomer service attitudeExcellent communication and organizational skillsHardworkingHonestFlexible with scheduleMotivatedCreativeDependableEager to please BENEFITSHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation)Family Leave (Maternity, Paternity)Short Term & Long-Term DisabilityFree Golf and Cross-Country Skiing at our sister property The Whiteface Club & ResortAccess to free Whiteface Ski PassesTraining & DevelopmentGreat pay and work environmentPotential for bonuses