Host

Host

Andina

andinarestaurant

FLOOR

PART-TIME

15.95/HR + TIPS

PORTLAND

We are seeking a highly motivated and weing Host to join our FOH service team part-time!

Hello and thank you for your interest in working at Andina!

Please take some time to read through our general job description below, and if you have any questions at all, or wish to submit your resume and cover letter, we would wee hearing from you.

IMPORTANT: this position requires general availability on Friday and Saturday evenings for our busiest services.

Thank you!

General Description

As a Host at Andina, you will report directly to the Front of House Manager. This is a part-time, non-exempt, onsite position. As a member of the Andina host team, you will be responsible for providing weing, warm, and attentive hospitality, and for collaborating with the service team to create an exceptional dining experience for all of our guests. Your responsibilities will include helping to facilitate an efficient and smooth service by mapping the floor, managing reservations, tracking server sections, seating guests when they arrive, and thanking guests when they depart. You are responsible for contributing to and upholding a workplace that is weing, inclusive, and equitable for all team members.

Schedule

General availability on Friday and Saturday evenings is required. This position is part-time and can flex into more hours as needed based upon business volumes. Andina operates on a 7 day per week schedule, with Happy Hour and Dinner available each night. We will be launching our new brunch service in June.

Essential Duties

As a Host at Andina, you will be responsible for:

Setting the tone and being the face of the restaurant.

Warmly and graciously greeting all guests in Spanish and thanking guests as they leave.

Providing consistent and genuine hospitality to guests at all times.

Offering coat/bag check when necessary.

Ensuring an excellent first impression for guests by maintaining a clean andanized host stand and foyer. Specific duties include but are not limited to cleaning the glass doors and windows, cleaning the host stand, wiping down menu covers, and sweeping the foyer, stairs, and elevator.

Assisting guests with navigating their way around the restaurant.

Escorting guests to their assigned table.

Maintaining contact with service staff, providing chits to servers once their tables have been seated.

Engaging proactively with guests when we are running late in our table turns.

Communicating with support staff to set and reset tables in a timely fashion, including before service begins.

Answering phone calls before and during service and attending to guest needs in a timely fashion, and directing them to the appropriate party when applicable.

Adding to and assisting in the maintenance of guests notes in Tock. Notes may include information on number of visits to Andina, birthdays, dietary restrictions, food or drink allergies, dishes previously enjoyed, favorite wines.

Assisting with maintaining the reservation books to maximize possible covers while booking the restaurant appropriately.

Activelymunicating with FOH and BOH management; alerting managers of long waits, guest issues, high profile guests, etc.

Coordinating and maintaining a wait list when needed.

Organizing the host stand to ensure it is clean, ready, and stocked for a successful shift, including with chit paper, pens, menus, etc.

Carefully scanning all used menus and discarding any that are stained, soiled, torn, or folded.

Acting as an overall touchpoint for guests' questions during service, i.e. providing information about private dining info, events, etc. when asked.

Attending all scheduled meetings and trainings.

Completing daily opening and closing side work as assigned by management.

Maintaining restrooms for cleanliness and supplies.

Complying with all safety and sanitation guidelines and procedures.

Qualifications

High school diploma or equivalent.

1 year of experience working in a Front of House role at a fine dining orparable restaurant.

Previous hosting experience.

Experience using Tock, Resy, or equivalent reservation systems.

Valid permits, as required by and relevant to your position: Oregon Food Handlers permit, OLCC service permit.

Physical Requirements

Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Safely and effectively use all necessary tools and equipment.

Stand and walk for an entire shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces.

Ability to bear exposure to hot and cold environments with moderate to high noise level.

Expectations

You are expected to demonstrate an understanding of and ensure your actions reflect Andina's core values, and actively participate in our endeavor to work toward our purpose.

Story. Youmit to sharing your story and to respecting the story of others on our team. You are responsible for creating and protecting an environment w everyone feels wee to their truths and ideas, and w everyone can be heard. You carry on the Andina tradition of storytelling as you your own Andina stories with new team members and guests.

Flavor. You will help Andina create delicious flavor and ensure recipes are executed to standard. You will taste and be familiar with our menu items and products. You ensure the quality of everything we serve and describe flavor to guests as we guide them and help create a memorable Andina Experience.

Connection. Youmit to cultivating a connected workplace, demonstrated by how you interact andmunicate with each team member and with our guests. You will make efforts to make sure everyone feels seen, heard, and valued. You work to build awareness of the lived stories that connect and interact within our restaurant, and how our restaurant connects and interacts with the broader world.

Unity. You work as part of a team united in amon purpose, and collaborate to solve problems and build our d success. You acknowledge that each of us plays a unique and vital role in creating and growing the Andina Experience and choose to contribute your efforts to support others.

Inclusivity. You are responsible for cultivating and protecting a weing and inclusive environment w team members and guests feel that they belong. You recognize and celebrate diverse individual perspectives and lived experiences, and work to maintain Andina as a place w everyone feels safe to their whole selves. You recognize that we each bring unique strengths to the team, that we're each on a unique learning journey, and that we may each need different support to be successful, and you work to provide that support to the people around you. You work to foster a learning-oriented workplace free from fear of failure and are open to new ideas and ways of working.

Consistency. Youmit to following through with what you say you ll do and toing to work ready to contribute your full efforts to creating the Andina Experience. You work to continuously improve andanize the way you work with the people around you, and you understand your role and responsibilities. You ll use clear, openmunication to createmon understanding and clarity. You will use systems, tools, and recipes to guide the work you do in order to create a safe, predictable and enjoyable work environment and a consistent Andina Experience for everyone.

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Andina - 1314 NW Glisan St, Portland, OR, 97209