Car Concierge

Car Concierge Hagerty - 3.2 Van Nuys, CA Job Details Full-time Estimated: $37.2K - $51.2K a year 1 day ago Qualifications Microsoft Powerpoint Microsoft Word Microsoft Excel Detailing Sales SOX Microsoft Office Driver's License Communication skills Mechanical knowledge Entry level Full Job Description As a Car Concierge, you'll provide exceptional customer service and assist location management with the daily operations of the premium facility. Responsibilities include coordinating vehicle intake and maintenance, preparing cars for member use, maintaining cleanliness and organization, and supporting leasing, client onboarding, and events to ensure a high-end, welcoming experience for all clients. Ready to get in the driver's seat? Join us! What you'll do Provide exceptional customer service to our members and guests Collaborate with senior management to lease garage spaces and support new client onboarding Manage client vehicle intake, including inspection, documentation, and secure parking Actively maintain and update key boxes, ensuring all vehicles are properly accounted for Prepare vehicles for pickup, including warm-ups, fluid checks, tire inspections, and mileage documentation Perform light vehicle maintenance and assist with service coordination, including transport and vendor communication Organize and execute the monthly vehicle start-up program Create and maintain a monthly wash and detailing schedule Perform detailing services and car washes as needed Conduct daily facility walkthroughs to check vehicle condition, security, and cleanliness Ensure the clubhouse and all member areas are clean, presentable, and stocked Assist in executing member events and maintaining a welcoming, high-end environment This might describe you Passion and enthusiasm for cars, automotive culture, customer service, operational excellence and a team-oriented mindset Must possess a Valid Driver's License and clean driving record Must be available to travel for events and work some nights and most weekends Must be able to perform physical tasks (i.e. lifting up to 50 lbs., standing and walking for long periods of time) Strong attention to detail and ability to follow process-driven workflows Ability to move and operate a variety of high-end vehicles with care and professionalism Comfortable working in a dynamic, service-focused environment Proven organizational and communication skills Proficient user of MS Office products: Word, Excel and PowerPoint Over and above Experience in sales, luxury automotive, hospitality, or valet/porter positions Detailing or light mechanical experience Other things to note This role is an onsite position, no remote work Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world's largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. If you reside in the following jurisdictions: California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, New Jersey, Ohio, Rhode Island, Vermont, Washington, or Canada please email for compensation, comprehensive benefits and the perks that set us apart. #LI-Remote EEO/AA