Host/Hostess Kea Lani Restaurant Casual

Casual

Job Type__ Permanent

Brands__ FAIRMONT

Job Category__ Food & Beverage

Fairmont Kea Lani - Maui, Wailea-Makena, United States

REF67650D

Host/Hostess | Kea Lani Restaurant | Casual

Region

Luxury & Lifestyle

Company Description

Discover the essence of Maui at Fairmont Kea Lani, Hawaii's only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea's Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees

Flexible spending account (FSA)

401(k) retirement savings plan and matching program

Paid Vacation, holidays, personal and sick days

Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)

Wellness Offerings

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Employee Activities

Job Description

Providing Inspired Food & Beverage to highlight the destination we represent is one of our passions. As a Host/Hostess, you will be a hospitality ambassador that will connect our guests to the delectable cuisine inspired by our diverse culture and island home. You are our guest's first impression of the restaurant and set the tone for their dining experience. The warm welcome you provide at our multiple outlets, including personalized guest service, will help us showcase our passion and accomplish our mission of turning moments into memories.

Hourly Rate: $25.40

What you will be doing:

Adhere to daily checklist and duties listed

Oversee and ensure smooth flow through of guests at your assigned bar/station by seating them in accordance to business volumes

Ensure the reservation book is properly maintained

Have full knowledge of floor plans

Ensure sufficient stock of impeccable menus

Resolve any guest issues in a timely, professional and efficient manner

Liaise with the Manager on Duty to ensure that the flow of service in the room is well organized and running smoothly with regards to section assignments, breaks, staff on duty, etc.

Have full knowledge of all menu items, garnishes, contents and preparation methods for all food and beverage venues on property

Actively participate in monthly departmental sales promotions

Adhere to the State of Hawaii & EHC (Environmental Health Consultancy) food handling safety standards

Organize time so all side work is completed according to shift demand

Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests

Focus attention on guest needs, remaining calm and courteous at all times

Qualifications

Your experience and skills include:

1 year customer service experience is an asset

Must be able to speak, read, write and understand the English language

Requires good communication skills, both verbal and written

Must be able to read and write to facilitate the communication process

Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally

Must possess basic computational ability

Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions

Must be able to multi-task and be detail-oriented in a fast paced, high volume environment

Licenses or Certificates

TB Clearance

Food Safety Certification or ServSafe Certification.

Education

High School diploma (or equivalent) and/or vocational training

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Visa Requirements: Applicants must be legally eligible to work the United States

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ohana today: Visit our website to learn more about living and working for Fairmont Hawai'i. www.fairmonthawaiijobs.com

Why work for Accor?

Discover a world where life pulses with passion!

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani