Customer Service Associate

JOB REQUIREMENTS: Job Description Role and Responsibilities: The

Customer Service Associate is the initial contact for customers either

by phone, email, or in person for visits. This role plays an important

part in maintaining the day-to-day relationship with our customer as

well as ensuring consistent communication. This role will perform daily

data entry of customer orders and contract review. This position reports

to the Customer Service Supervisor. The key responsibilities are listed

below: Ability to produce accurate, professional, and error-free data

entry in a timely manner, interface with customer to ensure necessary

documentation has been received Listen to customers\' questions and

concerns, and provide answers or responses Answer main phone line calls

and direct to appropriate person Responsible for logging of data and

customer information with customer relationship software (Goldmine)

Refer customers to supervisors or more experienced employees when needed

Maintains customer records by updating account information. Resolves

product or service problems by clarifying the customer\'s complaint;

determining the cause of the problem; selecting and explaining the best

solution to solve the problem; expediting correction or adjustment;

following up to ensure resolution Keep/relay accurate records of

discussions with customers Generate and send open order reports to

applicable customers Receive daily mail and distribute Assist with

office typing, printing, correlating, and filing Records customer

inquiries by documenting inquiry and response in customers\' accounts

Maintains customer files and records. Resolve customer\'s billing issues

Qualifications and Education Requirements The qualified candidate should

have a high school diploma. Some college coursework is preferred.

Comprehensive MS Office skills in Outlook, Excel, Word and PowerPoint

are a must. The qualified candidate should possess 1 to 3 years in a

related field, customer service experience preferred. The candidate

should have great organizational skills and previous experience with

data entry in a Unix based ERP system as well as Goldmine (CRM) is a

plus. Required Skills Problem Solving, Documentation Skills, Active

Listening, Clear Phone Communication, Conflict Resolution,

Multi-tasking, Attention to Detail, Organization, Accounting, Data Entry

Work Environment: The work environment is mostly office based, but

occasional exposure to the manufacturing area which has a variety of

chemical baths in use may be required. Communication and teamwork\...

For full info follow application link. Advanced Plating Technologies is

an Equal Opportunity and Affirmative Action Employer. This company will

provide equal opportunity to all individuals without regard to race,

color, religion, sex, sexual orientation, gender identity, national

origin, disability, or veteran status. Information collected regarding

categories as provided by law will in no way affect the decision

regarding an employment application. \*\*\*\*\* APPLICATION

INSTRUCTIONS: Apply Online: ipc.us/t/817D68776C614894 Qualified females,

minorities, and special disabled veterans and other veterans are

encouraged to apply.