CW-SS-Customer Service Specialist II

Customer Service Specialist II** **Location:** Hybrid - 2900 Lake Vista Drive Lewisville TX 75067 United States **Max Bill Rate:** $23/hr **Interview Availability Required Through:** 6/11/2025 **Email Address Required With Submission** **Position Overview:** The **Customer Service Specialist II** serves as the first line of support for customer inquiries regarding company products or services. Under moderate supervision, this role handles routine customer questions, comments, and complaints, ensuring a high-quality customer experience and supporting the company's commitment to customer satisfaction. **Work Schedule:** **Training Schedule:** + **Duration:** 3-4 weeks (Monday to Friday) + **Time:** Starts at 8:00 AM CST (Attendance is mandatory) **Post-Training Nesting Period:** + On-site support: 2-3 weeks **Regular Work Schedules After Training:** + **Option 1:** 9:00 AM - 6:00 PM CST (including Saturdays) + **Option 2:** 10:00 AM - 7:00 PM CST (including Saturdays) **Note:** Starting next, the hybrid schedule requires **4 days in-office** . **Key Responsibilities:** + Answer inbound customer service calls and provide entry-level troubleshooting. + Deliver outstanding service to meet and exceed service level goals. + Respond to high volumes of general inquiries (e.g., pricing, billing). + Use scripts and response tools to handle routine issues. + Escalate complex issues or refer to more senior staff as needed. + Document feedback, concerns, and complaints accurately. + Foster strong customer relationships through professional and courteous interactions. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.