Guest Services Agent l Hotel Burg

What You'll Do:

Here are some of the tasks you'll be responsible for daily:

• Provide exceptional personalized customer service and experiences to guests.
• Think on your feet, use good judgement and problem solve in a fast-paced environment.
• Provide support to guest services leaders and the entire hotel team.
• Create a warm and welcoming atmosphere.
• Assist with guest transportation needs, directions, and luggage handling.
• Be familiar with Hotel Burg website, area attractions and offer suggestions about local activities (recreation, dining, shopping, etc.), as well as the list of daily events and individual group events.
• Assist guests with future reservation needs.
• Maintain a presentable lobby area to include both the Guest Services and Front desk area, including vehicles.
• Maintain proper inventory of retail sales gift items and reorder as needed.
• Coordinate the pickup, storage, and distribution of retail sales items.

• Previous hotel experience (preferred)
• Previous customer service experience (preferred).
• Passion for hospitality and providing excellent guest service
• Exceptional communication skills both verbal and written.
• Knowledgeable in Microsoft Office.
• The ability to work in a fast-paced, energetic environment.
• Ability to think on your feet and work calmly under pressure.
• A passion for customer service and excellent customer services skills.
• A positive attitude and a willingness to learn and grow your skills.
• Ability to use the POS system to process bills and taking payment.
• Ability to lift/carry 30+ pounds.

When You’re Here:

Be prepared to accommodate varying schedules including nights, weekends, and holidays

This position will require standing and moving for 90% of the time sometimes in varying temperatures.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

We offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company