Housekeeping Manager

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

The Flamingo Resort & Spa is a mid-century marvel in The Valley of the Moon. The buildings, rendered with natural materials and iconic angular silhouettes, are the work of master architect Homer A. Rissman. Set on a 10-acre campus, it is an incomparable property for both its city access and sense of complete retreat.

We are seeking an experienced and detail-oriented Housekeeping Manager to oversee the housekeeping operations at our 170-room resort. This position is responsible for ensuring the cleanliness, organization, and overall appearance of guest rooms, public areas, and back-of-house facilities, while leading a team of housekeeping staff to maintain the highest standards of quality and guest satisfaction.

Key Responsibilities:

• Supervise and manage daily operations of the housekeeping department, including room attendants, housepersons, laundry staff, and supervisors.

• Plan and schedule staff shifts, monitor productivity, and ensure coverage based on occupancy and operational needs.

• Conduct daily inspections of guest rooms and public areas to ensure cleanliness and adherence to brand and safety standards.

• Manage inventory and procurement of cleaning supplies, linens, uniforms, and equipment within budget guidelines.

• Train, coach, and mentor team members on proper cleaning techniques, safety procedures, and customer service.

• Collaborate with front desk and maintenance teams to address room status, guest requests, and maintenance issues promptly.

• Monitor department performance metrics, such as room turn times, guest satisfaction scores, and internal audit results.

• Handle guest concerns and complaints professionally, ensuring issues are resolved promptly and effectively.

• Ensure compliance with all OSHA and health regulations, hotel policies, and industry standards.

• Participate in hiring, performance evaluations, disciplinary actions, and staff development planning.

• 3+ years of housekeeping management experience in a hotel or resort setting (preferably 100+ rooms).

• Strong leadership and team-building skills with the ability to motivate and manage diverse teams.

• Excellent organizational, time management, and communication skills.

• Working knowledge of housekeeping equipment, chemicals, and OSHA safety standards.

• Experience with property management systems (e.g., Opera, Alice, HotSOS, or equivalent) preferred.

• Bilingual (Spanish/English) a plus.

• Ability to work flexible hours, including weekends and holidays.

• Ability to stand, walk, bend, and lift for extended periods.

• Capable of lifting up to 50 lbs regularly.