Server: Full Time (Palmer Lounge)

The Server will be responsible for taking food and beverage orders and ensuring the owners and guests are served in a courteous and timely manner. The position is responsible for also maintaining solid product knowledge, providing assistance and making suggestions to guests regarding product decisions

ESSENTIAL DUTIES AND TASKS

• Warmly welcome guests inform them of any specials and answer any questions. Take food and beverage orders, making recommendations, and up-selling items.
• Accurately time and input food and beverage orders utilizing the POS computers. Prepare checks that itemize and total meal costs and sales taxes and present to guests; collect payment from customers and make change.
• Serve food and beverages to guests, checking back with them to ensure satisfaction and take actions necessary to provide for their needs or correct any problems with a sense of urgency.
• Pre-bus tables as necessary during service; removing any unused and/or dirty dishes, utensils, glasses, and trash, taking them to the kitchen for cleaning.
• Complete assorted pre-shift and post-shift side-work as assigned by the manager.

EDUCATION and/or EXPERIENCE

• Must have high school diploma or GED preferred
• Cash-handling experience preferred
• Customer service and/or food & beverage service required.

CERTIFICATES, LICENSES, REGISTRATIONS

• Serve Safe certified, TIPS certified, and/or other state alcohol commission required certification (Can be obtained through HICV)

QUALIFICATIONS

• Must be at least 18 years old.
• Must have superior guest relations skills and the ability to answer guest inquiries.
• Must have the ability to be trained on cash handling functions and comfort using POS computers for inputting transactions.
• Must have demonstrated exceptional verbal and written communication skills in English.
• Must have comprehensive menu knowledge with the ability to up-sell items.
• Must be able to work in a high volume, high demand work environment.

COMPANY BENEFITS:

• Growth Opportunities
• 401K
• Employee Assistance Program
• Paid Time Off
• Discounted resort stays
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture