Guest Services Lobby Attendant

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships? We’re looking for people like this to join our friendly, engaged, professional team.

Must be available to work nights, weekends, and holidays.

COMPANY BENEFITS:

• Matching 401K
• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• Employee Assistance Program
• Paid Time Off
• Travel Benefits & Discounted Resort Stays
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

ESSENTIAL DUTIES AND TASKS:

• Provide room orientation and assist owners/guests with their luggage.
• Deliver requested amenities.
• Assist in obtaining transportation to various resort locations.
• Provide directions to the local resort and surrounding areas.
• Maintain lobby cleanliness.

EDUCATION and/or EXPERIENCE

• Candidates will have three plus years of related hospitality experience preferably within a Guest Services / Bellman environment.
• Experience working in a Resort Front Office environment including previous work in a customer service capacity is desired but not required.
• Education requirements include a high school diploma or equivalent.
• Proficient in Microsoft Office, Excel, PowerPoint, Word.

QUALIFICATIONS

• Must be knowledgeable of the resort amenities and activities that occur.
• Must be knowledgeable of the Orlando attractions, area and activities that occur.
• Some knowledge of current PMS.
• Ability to check in and out guests using current PMS.
• Ability to review and talk about owner records.
• Ability to make keys.
• Some knowledge of Asgard.
• Some knowledge of Salesforce.
• Ability to book various reservations through approved vendors.
• Ability to speak and understand fluent English.
• Ability to speak and understand multiple languages is preferred.
• Must be able to establish and foster positive relationships with owners, guests, co-workers and vendors.
• Must have strong verbal skills to communicate to the guests / owners.
• Must be able to promote a positive, friendly, welcoming and “at your service” environment.
• Must be able to recognize owner / assigned guests by name.
• Ability to address adverse situations to guest’s satisfaction mirroring STAY REAL behaviors.
• Ability to resolve adverse situations limiting management involvement.
• Ability to receive negative / constructive comments by guests.