Receptionist

GENERAL PURPOSE

Perform reception activities in a front office or reception area. Operate a telephone console to answer, screen, and route incoming calls. Respond to routine inquiries and escalate as appropriate. Greet and direct visitors. Monitor incoming/outgoing traffic, enforce security procedures, and offer safety oversight by notifying security of unusual or suspicious activity. Perform general administrative activities. Provide courteous and professional customer service.

JOB DUTIES AND RESPONSIBILITIES

Properly answer and administer all incoming phone calls

Ensure phone calls are directed accordingly; check general mailbox for voice messages and forward to the appropriate person/s

Greet and check in customers, vendors, visitors, employees, and other guests in a professional, friendly manner

Inform appropriate personnel of visitors and/or escort them to their destination

Maintain schedule of conference rooms

Sort and distribute faxes and packages appropriately

Provide back up for mail room responsibilities

Provide general administrative support and assist with tasks when requested by various business units

Open and close visitor area

The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

EDUCATION AND EXPERIENCE

High school diploma or equivalent

Some professional work or office experience, including experience using computers

1 year of receptionist or administrative work experience preferred

Certification and/or License may be required during course of employment

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of and skill with Microsoft Office Suite and company computer systems

Able to demonstrate customer service skills in a courteous, professional, and helpful manner

Able to respond courteously and efficiently to inquiries, complaints, and requests

Able to communicate clearly and effectively, both verbally and in writing

Able to interact positively and work effectively with others (interpersonal skills)

Able to maintain confidentiality of information

Able to follow directions

Able to multi-task and organize own work activities

Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans