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Front Desk Agent

Hotel Vela

1409 24th Ave

Gulfport, MS 39501

16 Room Hotel

Managed By Tandem Hospitality Group

Full-Time

Job Description

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

Job Responsibilities

Consistently provide high level of customer service

Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests

Check in and out hotel guests in a confident, professional and friendly manner

Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information

Complete all items on appropriate checklist by end of shift

Follow established key control policy

Ensure proper credit policies are followed and verify credit limit report

Submit all lost & found articles accompanied by a completed lost & found report

Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services

Knowledgeable of fire and emergency procedures

Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty

Monitor room availability throughout the day

Review daily the selling status of the hotel using yield management system

Performs all other duties as directed by immediate supervisor

Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction

Keep desk, lobby and public areas clean

Assist with laundry and housekeeping as needed

Job Qualifications

High school diploma or equivalent; and six months to one-year related experience and/or training

Ability to read, analyze, and interpret procedure manuals

Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service

While performing the duties of this job, the employee is regularly required to stand, walk, and communicate

The employee must occasionally lift and/or move up to 25 pounds.

Posted June 4, 2025

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Hotel Vela

Hotel Vela

A seductive boutique beauty set a stone's throw from Gulfport's beaches and blackjack tables, Hotel Vela ushers in a new way to stay in the Mississippi Gulf Coast's largest city. All new, yet rooted in a bygone era of sultry jazz and secret speakeasies, our 16-room hotel is poised and playful, with spaces made for savoring well-made cocktails or simply slipping away for a late afternoon nap before dinner at our own Siren Social Club.