Front of House Manager

This is a Full Time position at CRISTA Senior Living, Cristwood Park in Shoreline, WA.
Compensation: $30 - $37 per hour, depending on experience Schedule: Monday - Friday and some weekends Benefits: Competitive package including Medical, Dental, Vision, Health Savings Account, Flexible Spending Account, 403(b) matching, Life and Disability benefits, PTO, Holiday Pay, Parental Leave, up to 85% Kings school discount for dependent child(ren) (K-12) COMPANY OVERVIEW CRISTA Ministries (CRISTA) is a Christian church community that exists to exercise and express its Christian beliefs. At the core of our Christian church community is the belief that as Christians, we are part of the priesthood of all believers, set forth in I Peter 2. We believe this priesthood calling rests upon all Christians and is a foundational, spiritual practice of our CRISTA community. This priesthood calling evokes within us the response to view our work as our ministry. We believe that all representatives of our community are ministers of the gospel and play equally important roles in exercising, expressing and teaching our beliefs (I Corinthians 12: 17-23). CRISTA exists to make known the love of Jesus Christ through demonstrated works of service and ministry. We use every method available so that the people of the world may hear the Gospel, accept Christ as their Savior, and grow in their faith. We are a united family of Biblical Ministries inspired by a shared vision to serve and impact the young through the elderly, all cultures and backgrounds, in our own backyard and around the world through excellence in our service and operations. By leading a healthy and sustainable organization, CRISTA empowers its ministries to serve the needs of the world and share the Gospel, making disciples. Our commitment is to glorify, honor and obey the Lord in all we do through a workforce of ministers: our staff and volunteers who are called, committed, and faithful Christians. CRISTA leads five distinct ministries in alignment with our calling to draw people into a transforming relationship with Christ. From World Concerns relief and development efforts around the globe; from CRISTA Medias stations that broadcast uplifting messages and music through your radio dials to the fireside songs that bring joy to campers year-round at CRISTA Camps ; from the young minds equipped with knowledge at Kings Schools to the seniors receiving exceptional care at CRISTA Senior Living . Whether traversing the globe or right in our backyard, the CRISTA family of ministries is empowered to meet the needs of those we serve with the Gospel of Jesus Christ. CRISTA MINISTRIES MISSION AND VISION STATEMENTS

• Mission Statement: To fearlessly declare the Gospel, with Biblical truth and love, leading generations to follow Jesus.
• Vision Statement: Until All Know Jesus.

CRISTA MINISTRIES CORE VALUES

• Christ-Centered: We approach our work by faith, prayerfully believing God will do the miraculous.
• Servanthood: We serve our world by meeting needs practically and spiritually.
• Uncompromising Integrity: We are honest, transparent, and trustworthy reflecting Jesus in all we do.
• Holy Stewardship: We honor and maximize the potential of the resources, assets, and people God has entrusted to us.
• Unified Team: We are One CRISTA, united in the vision to transform lives with the Gospel of Jesus Christ.
• Excellence: We serve with excellence knowing that we represent God in our work, words, and actions.

SENIOR LIVING MISSION & VISION STATEMENTS

• Mission Statement: To spread the gospel through service to seniors cultivating safe and thriving communities where our residents experience grace, encounter Christs love and discover renewed purpose.
• Vision Statement: To transform the lives of those we serve by meeting their physical, emotional and spiritual needs with innovative and personalized solutions, working with mission-driven partners and empowered by a heart of service and the gospel of Jesus Christ.

POSITION SUMMARY

The Front of House Manager will support the Executive Chef by overseeing all aspects of dining services and catering for Cristwood Park. Responsible for managing, leading, and inspiring a staff of 40, which includes the Assistant Front of House Manager, Dining and Cafe staff. Supervise training, scheduling, and evaluation. Work collaboratively with the Executive Chef and other departments; communicating appropriate information in a timely manner. Perform payroll, deposits, budget, as well as ordering and accounting for the department. Project a professional attitude and appearance to residents, guests, and staff that aligns with CRISTAs values and beliefs. ESSENTIAL FUNCTIONS (General overview and may not include all details of responsibilities) DUTIES

Dining Room Management

• Manage the Cristwood Park Dining service department to ensure that daily activities are completed accurately and efficiently to provide a quality dining experience for residents and guests.
• Lead staff by providing information and training on how menus should be organized and how overall dining room service standards should be followed, serving as a liaison to employees.
• Coordinate and lead weekly meetings at CWP, training servers on best food safety practices and making sure staff is aware of appropriate food handling standards, ensuring all meals in the Grotto as well as delivered meals maintain the highest level of food safety standards.
• Recruit, hire, evaluate and manage the performance of food service employees, providing training and coaching opportunities for continued growth.
• Serve as the primary contact for residents, passing along requests and reservations while communicating with the kitchen and administration, passing along updates to the Lead server and the rest of the team.
• Greet residents and their guests and handle special needs and requests.

Point of Sale Management

• Train staff on POS and oversee all transactions in the POS system.
• Responsible for running end of day POS, making deposits as directed by the Executive Chef.
• Act as point of contact with POS consultant for technical support.
• Compile comment cards/responses.
• Attend resident Food Service Committee meetings.

Service Staff Management

• Recruit, hire, evaluate and manage performance of all full time Server Leads, Front of House staff, and Cris cafe.
• Ensure full staffing coverage for catering, special events and holidays. Collaborate with management to acquire needed resources to achieve success .
• Manage staff attendance to ensure accurate recording of work hours. Provide training as needed.
• Provide ongoing training and inspection on cleaning, sanitizing and maintaining the Grotto dining room. Track food handler cards to ensure compliance with health department requirements.
• Complete yearly performance evaluations for all staff, responsible for logging performance discussions, improvement plans and hold trainings and coaching opportunities to provide continuous growth.
• Create/Oversee weekly staff schedules, ensuring all sections are covered and personnel are available.
• Lead devotions and/or encourage others to lead weekly devotions.

Event & Budget Management

• Develop, manage and track the entire departments budget.
• Direct and manage events such as parties both on and off the main campus, managing finances to stay within budget.
• Select venues by meeting and communicating with different vendors to ensure best price and location, create dates and times of when events will be held and lead the production logistics for catering events.

Perform other related duties as assigned, adhere to CRISTA dress code. Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC). SUPERVISORY RESPONSIBILITIES :

• Manage a staff of 40, which includes Front of House Assistant Manager, dining staff, and Cris Cafe staff.

ESSENTIAL QUALIFICATIONS CHRIST CENTERED

• Belief that Jesus Christ is Lord and Savior
• Is a committed Christian who is dedicated to continued spiritual growth and development as evidenced through a growing personal walk with God (e.g. daily spiritual rhythms of prayer, fellowship, Bible study, etc.).
• Prayerfully seeks Gods will in their own lives and in their ministry at CRISTA.
• Engages our ministry including staff and colleagues through prayer, participation in spiritual practices, leading devotionals and other spiritual practices.
• Affirms, aligns with and supports CRISTAs Statement of Faith and Christian Community Representative Statement (CCC).
• Conducts themselves in a manner which reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).
• Demonstrates the values of a CRISTA leader.

EDUCATION

• Associate degree from an accredited college or university recognized by the United States Department of Education or equivalent. Relevant work experience may be substituted for education on a year-for-year basis.

EXPERIENCE

• Two years of restaurant experience in greeting, serving and bussing.
• One year of supervising staff.

LICENSURE / CERTIFICATION

• Washington State Food Handlers permit.

SOFTWARE / EQUIPMENT KNOWLEDGE

• Proficiency in primary Microsoft office application, including outlook, excel and word.

OTHER CONSIDERATIONS

• Able to problem solve.
• Able to follow instructions and ask for clarification as needed.
• Able to perform duties in a team environment.
• Able to be a team leader.
• Able to work with young adults and seniors.
• Read, write, and communicate clearly and effectively in English.

PREFERRED QUALIFICATIONS

EDUCATION

• Bachelors degree from an accredited college or university.

EXPERIENCE

• Previous experience in Senior Living Dining services.

LICENSURE / CERTIFICATION

• Serve-safe certificate

SOFTWARE / EQUIPMENT KNOWLEDGE

• Advanced skills in Microsoft Office

OTHER CONSIDERATIONS

• Bilingual in English and Spanish

STATEMENT OF NONDISCRIMINTATION CRISTA is a Christian, religious organization that lives out its faith-based mission through five ministries: CRISTA Camps, CRISTA Media, CRISTA Senior Living, Kings Schools, and World Concern. As permitted by Title VII of the Civil Rights Act of 1964, CRISTA reserves the right to prefer employees of a particular religion and to require its employees to hold certain religious beliefs, engage in certain religious observances, and engage in or refrain from engaging in certain behavior, based on CRISTAs religious beliefs. CRISTAs employees must agree with and support without reservation CRISTAs Statement of Faith and must conduct themselves in accordance with the religious beliefs and practices that flow from that Statement of Faith and CRISTAs Christian Community Policy. Among those employees and employment applicants who agree with and support without reservation and abide by the Statement of Faith and CRISTAs Christian Community Policy, CRISTA does not unlawfully discriminate on the basis of race, color, national origin, age, sex, disability, genetic information, or any other protected characteristic. Based on its religious beliefs, CRISTA values and respects the dignity of all persons and appreciates the diversity of Gods creation.