Lead Medical Office Receptionist - Hybrid Schedule

Description

Valor Healthcare is looking for passionate Lead Medical Office Receptionist to join our team in Dallas, TX. In exchange for your dedication and experience, we are proud to offer a competitive salary, excellent benefits, generous time off and a weekday schedule.

As a lead Medical Office Receptionist, you will provide administrative scheduling and coordination support to Mission Critical Psychology Services, a Subsidiary of Valor Healthcare. You will have primary responsibility for leading the small team of schedulers for this department. Along with some hands on interactions with client patients and employees for virtual or telephone psychological evaluations.

Schedule

This position is full time, Monday through Friday day shift. Once training is completed this position can be a hybrid role with 3 days in the office, 2 remote.

Core Responsibilities

• Actively assists with the administrative support related to patient care.
• Receives the schedule availability of independent behavioral health providers located throughout the United States, builds the schedule to accurately reflect provider availability.
• Receives daily communications from external clients and patients to include requests for appointments
• Contacts patients to offer available appointment times, confirms contact information, and provides instructions to patients and/or clients for assessment required prior to first appointment.
• Confirms via email and phone call, prior to appointment, with independent provider and patient to ensure any cancellations and/or reschedule request are addressed prior to appointment date/time.
• Verifies any and all clinical reminders "due" at the time of each patient visit are completed prior to check out.
• Prepare and provide individual client accounts with a record of no-shows and cancellations for the day.
• Answers phones and timely relays messages.
• Must provide excellent customer service to each client, as well as to fellow colleagues.
• Embrace and support new initiatives, whether clinical or operational.
• Develops and maintains daily call center schedules to ensure 24/7 staffing and adequate coverage to meet operational demands.
• Monitors incoming call volumes, distributing workload efficiently based on call type, volume, and available clinicians.
• Assists in training and coaching representatives to uphold company quality standards.
• Generates reports to track call monitoring and ensure timely response times are being met.

Requirements

• High School Diploma/GED or equivalent education. Associates or higher preferred.
• Strong computer skills and communication skills
• Demonstrated high quality customer service & organization skills
• Minimum, 5-year experience in a clinical or call center environment.
• Ability to manage and lead a small team of busy schedulers.
• Proficiency in written and spoken English.
• Energetic and optimistic demeanor

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.