Front Desk Receptionist- GSA

General Requirements

• Responsible for collecting and inputting demographic, insurance and specific billing information

taken directly from patient by registering new patients in the computer system and updating

information on established patients every time they come into the center. Includes obtaining

valid identification and insurance verification through computer and by phone.

• Identify, educate and enroll patients on Eagle Care (sliding scale fee) program. Informs patients

of income verification process and account status.

• A Certified Applications Counselor (CAC) will meet with patient to determine if they are true self

pay or whether they will qualify for the Affordable Care Act and/or Medicaid/CHIP.

• Set-up patient charts with accurate information for medical colleagues to be able to input data

into correct charts.

• Determine patient type and category (migrant/seasonal/other).
• Monitor's patient and visitor traffic during clinic hours and greets all patients. Accurately

performs check in and check out process.

• Responsible for balancing and closing out cash drawers. Preparing end of day reports while

maintaining a cash drawer with adequate change to operate. Includes daily balancing cash and

reports for submission to finance department.

• Assist patients with payment options for those who have high balances by educating and

committing patients to a payment plan to resolve their outstanding balance.

• Scheduling patients for follow-up or new visits as needed.
• Maintain adequate supplies at workstation to efficiently check in and check out patients with

minimum wait time including adult and pediatric charts, office supplies and up-to-date blank

forms required for patient check in process.

• Responsible for communicating information to clients and visitors regarding services of the

center and how to utilize these services. Provide written medical excuse absentee forms.

• A Certified Applications Counselor (CAD) Provide outreach to consumers in both individual and

group settings, focusing on broad topics related to health insurance and coverage options.

• Certified Applications Counselor (CAD) will provide weekly progress reports on education

contacts, completed enrollments and other metrics as required.

• Participate in all federal and organizationally mandated training related to outreach eligibility

navigation.

• Present Eagle Excellence Service at all times.
• Other duties as assigned

Required Skills

CERTIFICATIONS AND LICENSURES

• CAC (Certified Applications Counselor) obtained prior to November 1st Annually, if needed.
• Clean driving record with current NC driver's license and approved by corporate vehicle insurance vendor for driving privileges