Front Desk Agent

SUMMARY

Register hotel guests, quote rooms, and handle requests expeditiously. Provide outstanding front desk service, ensuring an exceptional hotel guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following:

• Records reservations received verbally or in writing and enters into hotel computer system.
• Quotes rates and room availability in accordance with established procedures.
• Follows appropriate procedures to process and/or cancel reservations.
• Answers promptly all telephones at Front Desk and routes calls and/or provides assistance and information to all callers.
• Provides prompt, accurate, and efficient check-in, check-out, and reservation services to all guests and callers.
• Informs guest of all required information; answers questions guest may pose regarding resort and/or local area attractions.
• Communicates, cooperates, and coordinates with co-workers, supervisors and managers in the Hotel Department and all other departments.
• Processes accurate cash and credit card transactions.
• Promotes the hotel/casino and all its services and facilities.
• Works closely with Housekeeping, Group Sales and the VIP Services office to ensure guests needs are met.
• Performs other job-related duties as assigned.

SUPERVISORY/MANAGEMENT AUTHORITY

No supervisory/management authority.

EDUCATION AND EXPERIENCE

High School Diploma or General Education Degree (GED) and 1 month of guest service experience.

OTHER REQUIREMENTS

• Working knowledge of Microsoft Office products.
• Basic written, communication and computer skills.

WORK ENVIRONMENT

Work may be performed in a variety of settings, including climate-controlled office settings and casino floors which includes exposure to second-hand smoke and crowd noise. Work will require varied shifts including, weekends and holidays, as needed. Work requires lifting objects up to 50lbs and standing for long periods of time.