Cafe Lead Barista #971202

Position: Lead Barista

Program: Culinary Arts, Liberation Coffee House

Department: Youth Services

Reports to: Manager, Café and Catering

Compensation: $22.00- $23.75 per hour, plus $1.75 per hour Shift Differential Premium for hours worked between 6pm-6am

Schedule: Flexible

Status: 100%, Full-Time, Non-Exempt, Union

Probation: 90 days

Benefits: Medical, Vision, Dental, Life, and Long-Term Disability Insurance, Employee Assistance Program, and 403(b) retirement plan

Center’s Mission:

Building a world where LGBT people thrive as healthy, equal, and complete members of society.

PROGRAM SUMMARY: The Los Angeles LGBT Center Culinary Arts Program reveals the power of food to unite our intergenerational campus while simultaneously helping members to start exciting new careers in the hospitality industry. A certified social enterprise, our culinary training program enrolls 100 students a year and produces over 450 daily meals for Center members. We also operate the Center’s café, Liberation Coffee House, and provide event catering services.

JOB SUMMARY: The Lead Barista provides quality customer service and demonstrates knowledge of coffee products, equipment, and menu. This position works closely with the Café Manager to ensure the on-time production of beverages and menu items and helps to support daily operations while being a professional role model to Café staff. This position is instrumental in building customer relationships and fostering a positive and friendly environment, providing technical guidance to new team members, and assisting in the training program.

ESSENTIAL FUNCTIONS:

• Warmly greet to all customers and exemplify exceptional customer service by customizing the guest experience and anticipating needs.

• Prepare and serve a variety of drinks such as espresso, specialty lattes, tea, and smoothies.

• Work with management to complete and maintain food inventories and ordering and assist with ordering.

• Keep equipment in good condition by following proper operating instructions, cleaning procedures, and preventative maintenance.

• Comply with all health and safety codes and follow procedures to ensure proper compliance (cleaning logs, temperature logs, and corrective sanitation documentation) and maintain safe and healthy work environment by following organization standards and sanitation regulations.

• Assist with stewarding to maintain café cleanliness including cleaning floors, walls, all beverage equipment, and storage/cooler.

• Handle point-of-sale transactions and processes in accordance with established procedures including operating cash registers, accepting cash and credit card payments, and register cash drops.

• Work to resolve customer feedback and communicate complaints to management.

• As part of the Center’s social enterprise training program, work to maintain a learning environment that encourages employees to ask questions and show respect for fellow team members.

• Physical requirements include standing in a stationary position or moving through the café for the duration of your working shift, repetitive manual tasks such as cutting and dishwashing, lifting items up to 20 pounds to a height of 4 feet, exposure to extreme temperature variations due to hot cooking, and dishwashing equipment and cold storage areas.

• Participate in staff meetings and other meetings as needed.

• Other duties as assigned.

JOB QUALIFICATIONS AND EXPERIENCE:

• Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people and sensitive to the issues of young gay, lesbian, bisexual, transgender, and questioning youth.

• A passion for the Center’s work and its mission to make the world a better place for LGBTQ people.

• Food Handler’s Permit or be able to pass the exam within 30 days after the date of hire, required.

• Minimum of 1 year of café or kitchen supervisor experience, formal coffee training a plus.

• Background working in a high-volume, fast paced institutional facility, café, restaurant, or hotel a plus.

• Excellent communication and time management skills, as well as an ability to work with a sense of urgency.

• Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment.

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military, or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history), political affiliation or activities, medical or health conditions, and marital status.

The Center has implemented a mandatory COVID-19 vaccination policy as a condition of employment for all employees who work on the Center’s premises, subject to applicable federal, state, and local laws. For more information, please contact ... .