Guest Service Representative
the smiling face of hospitality...front and center
posted May 13, 2025
Part-Time
THIS JOB
Compensation: $15.00 per hour
What's in it for you
Insurance enrollment available from DAY 1!
Paid time off available from DAY 1!
Holiday pay available from DAY 1!
401(k) enrollment after 30 days!
Hotel and travel discounts at worldwide destinations!
Professional development and promotion opportunities!
About this job...
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellentmunication with guests, peers, and supervisors.
What you'll be doing...
Wee arriving guests andplete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
Engage in purposefulmunication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
Effectively engage with guests through phone or electronicmunication consistent with hotel brand standards to ensure guest satisfaction.
Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
Effectivelymunicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
Always maintain professionalism consistent with hotel brand andpany expectations.
Know andmunicate hotel emergency procedures; inform and assist guests in emergencies.
Use hotelmunication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
If applicable, maintain balance and security of house bank and accurately log all transactions.
Requirements...
Experience & Education:
2+ years of customer service experience, preferably in Hospitality or related industry
High School diploma or equivalency education certificate required
Communication:
Excellent verbal and writtenmunication skills
Must be able to speak, read, and write in primary language used in the workplace
Physical:
8+ hours per day at standing deskputer; stand and walk frequently throughout the workday
Lift, lower, and maneuver up to 30 pounds occasionally
About First Hospitality
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and managementpany. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
THIS JOB
Holiday Inn Express Tallahassee - I-10 E
1653 Raymond Diehl Road
Tallahassee, FL 32308
135 Room Hotel
Managed By First Hospitality
the smiling face of hospitality...front and center
posted May 13, 2025
Part-Time
THIS JOB
Compensation: $15.00 per hour
What's in it for you
Insurance enrollment available from DAY 1!
Paid time off available from DAY 1!
Holiday pay available from DAY 1!
401(k) enrollment after 30 days!
Hotel and travel discounts at worldwide destinations!
Professional development and promotion opportunities!
About this job...
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellentmunication with guests, peers, and supervisors.
What you'll be doing...
Wee arriving guests andplete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
Engage in purposefulmunication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
Effectively engage with guests through phone or electronicmunication consistent with hotel brand standards to ensure guest satisfaction.
Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
Effectivelymunicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
Always maintain professionalism consistent with hotel brand andpany expectations.
Know andmunicate hotel emergency procedures; inform and assist guests in emergencies.
Use hotelmunication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
If applicable, maintain balance and security of house bank and accurately log all transactions.
Requirements...
Experience & Education:
2+ years of customer service experience, preferably in Hospitality or related industry
High School diploma or equivalency education certificate required
Communication:
Excellent verbal and writtenmunication skills
Must be able to speak, read, and write in primary language used in the workplace
Physical:
8+ hours per day at standing deskputer; stand and walk frequently throughout the workday
Lift, lower, and maneuver up to 30 pounds occasionally
About First Hospitality
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and managementpany. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
THIS JOB
Holiday Inn Express Tallahassee - I-10 E
1653 Raymond Diehl Road
Tallahassee, FL 32308
135 Room Hotel
Managed By First Hospitality
Job ID: 479888247
Originally Posted on: 6/5/2025
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