Medical Dental Receptionist

Medical Dental Receptionist

Northern Counties Health Care is seeking a friendly, organized, and detail-oriented Medical/Dental Receptionist to join our team in Island Pond, Vermont. This is a full-time role (34 hours/week) and a great opportunity to support compassionate, community-based health and dental care.

Reception & Patient Interaction

• Greet patients warmly and provide information on services offered.

• Answer incoming calls, triage inquiries, and forward messages appropriately.

• Coordinate patient flow with the clinical and dental teams to ensure timely and efficient care.

• Maintain a courteous and professional demeanor with patients of all ages.

Scheduling & Registration

• Schedule and confirm appointments in line with clinic policies.

• Assist with referrals and specialist scheduling.

• Register new patients and update existing records as needed in the electronic medical record (EMR) system.

Clerical & Records Management

• Prepare and update patient medical and dental records.

• Process requests for dental and medical records in compliance with privacy standards.

• Collect payments, issue bills, and help with insurance claim processing.

• Provide clerical support for quality assurance and audit activities.

Technology & Office Support

• Use computers and office equipment to complete administrative tasks.

• Support clinical staff with forms, reports, and general clerical needs.

• Education: High School Diploma or GED required.

• Experience: At least one year of receptionist experience preferred; dental/medical setting is a plus.

• Skills: Strong multitasking ability, computer proficiency (e.g., EMR, email, spreadsheets), and strict confidentiality adherence.

• Interpersonal: Must work well independently and as part of a team; effective and courteous communication is essential.

Northern Counties Health Care is mission-driven and built on values of integrity, compassion, and service. We offer a competitive benefits package, including health, dental, vision, life, LTD, 403b retirement, and generous earned time.

If you are people-focused and want your work to make a difference, we encourage you to apply.

Northern Counties Health Care is an equal opportunity employer committed to a diverse and inclusive workplace.