Bellperson

TRAVEL + LEISURE WORLD’S BEST AWARDS 2023

#1 Luxury Hotel in Beverly Hills and Greater Los Angeles and #11 Luxury Hotel in the Continental U.S.

L'Ermitage Beverly Hills has been a part of the fabric of Beverly Hills since 1975. Originally envisioned and established as a luxury condominium building, it is in our DNA to operate as a warm, welcoming residence. We embrace the qualities of home with our signature all suite offering, residentially inspired layouts, unique art collection, top of the line amenities, and service points that feel impossibly (and perfectly) tailored. When you are here, whether as a guest or a team member, you are home.

Scope of this Position:

The Bell Person is responsible for ensuring the arrival and departure processes are seamless and is available to assist with guest needs during their stay in a professional, prompt and courteous manner.

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room product.

• Maintain and execute 5-star Forbes and 5 Diamonds AAA standards.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

• Welcomes and escorts guests upon arrival, in the most welcoming demeanor possible, to and from their rooms.

• Have a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.

• Acquires a working knowledge of the hotel, informing guests of all safety features and promoting hotel outlets, in-house facilities, and local information to respond to guest inquiries.
• Be aware of VIP's room assignments, check-out, airport pick-up and drop-off, etc.
• Provide proper delivery of morning newspapers.

• Assisting with amenity, envelope, package, and equipment deliveries.
• Ensure lobby procedures are followed (post positions, cleanliness, etc.).

• Follow a workable check-room system for luggage that protects the hotel and guest from loss or damage.
• Keeps baggage storage area clean.
• Maintain a good working relationship between the staff and other departments.
• Follow the requirements for, and the follow-up on, special groups or VIPs.
• Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc.

Skills/Knowledge Required:

• Excellent listening and communication skills.

• The ability to exercise the personal discipline and extra diligence to assure that projects are completed on timely basis.
• The ability to motivate and inspire others to work cooperatively to achieve a designated goal.
• The ability to maintain confidentiality of guest information and pertinent Hotel data.

• Flexible schedule - willing and able to work shift duties that may include evenings, nights, weekends, and holidays.

Physical Requirements:

• Must be able to bend, stoop, squat and stretch to fulfill necessary tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Must be able to lift, push, and pull up to 75lbs. on a regular and continuing basis.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length.

Qualification Standards:

• Education: High School Diploma required
• Experience: 1-year previous experience in a similar position in a luxury hotel preferred.
• Grooming: All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).

EOE

L’Ermitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.