About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibus sunny beaches and Santa Barbaras famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.About the role
Four Seasons Hotel Westlake Village is seeking an In Room Dining Order Taker to join our dynamic team. The ideal candidate is highly organized, able to multitask efficiently, and thrives in a fast-paced, upscale environment. This role plays a key part in delivering exceptional service by accurately taking and coordinating guest orders with professionalism and attention to detail.
What you will do
Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guests order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each items, origin, taste, and preparation methods.
Communicate guest orders including any special needs or requests to the kitchen using the hotels point-of-sales system; check completed kitchen orders with the guests original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
What you bring
High school education or equivalent experience
Minimum of one year food service or related work experience
Ability to communicate professional and accurately via telephone
Open availability is required
Availability to work weekends and Holidays
Successful candidate must possess legal work authorization in the United States
What we offer
Hourly Range: $19.92
Health Insurance - Medical, Dental & Vision
Company Match 401K Plan
Complimentary stays at Four Seasons Worldwide
Complimentary meals in our Wellness Cafe
Laundered Employee Uniform
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary on-site parking
Training programs, tuition reimbursement
Growth & Development opportunities
Schedule & Hours
Open availability is required
Full time position
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