Guest Greeter

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Pool Employees of Confluence Health receive a range of benefits in addition to compensation.

• Retirement Plan
• Pool Differential
• Sick Leave
• Shift Differential
• Employee Assistance Program

For more information on our Benefits & Perks, click here!

Please note this position is pool. No guarantee of hours.

The Guest Greeter courteously and professionally welcomes and assists patients, their families, and visitors, directing them to the appropriate healthcare services and locations within a Confluence Health Facility. Assists with inquiries and provides outstanding customer service in all interactions.

Position Reports To: Volunteer Customer Services Manager

1. Greets and converses with patients, visitors, and staff, directing them to the appropriate healthcare services location or provider offices.
2. Observant and alert for patient/visitor needs for assistance at the entrances.
3. Knowledgeable about Confluence Health services, personnel, and campus/hospital layout.
4. Able to use EPIC to provide directions and information to patients and visitors as needed.
5. Answers questions via telephone and in person.
6. Maintains Flower logbook.
7. Assist with lost and found items.
8. Maintains daily visitor log.
9. Reports monthly statistics
10. Monitors the overall appearance of the facility entrance.
11. Maintains Supplies
12. Transports patients around the clinic/hospital campus, to and from appointments, only as needed.
13. Creates workorders for repairs
14. Required to maintain active Basic Life Support (CPR) certification
15. Other duties as assigned

Demonstrate Standards of Behavior and always adhere to the Code of Conduct in all aspects of job performance.

Required :

• High School diploma or equivalent (GED).
• Basic Computer Skills
• Previous public contact experience required, ideally in a medical setting.
• Ability to relate to the public in a warm and cheerful manner.
• Ability to read, write and orally communicate effectively using the English language.
• Must relate effectively with providers, staff, patients and public and function as part of a team.
• Must be able to work independently with minimal supervision; to reason and think logically to solve problems; to use judgment and make decisions; to respond calmly in emergency situations; to maintain strict confidentiality of all patient information and able to function in a fast-paced environment.

Desired:

• Not Specified

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.

F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.

C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands For This Position:

• Walking - F
  
• Sitting/Standing - F
  
• Reaching: Shoulder Height - O
  
• Reaching: Above shoulder height - O
  
• Reaching: Below shoulder height - C
  
• Climbing - O
  
• Pulling/Pushing: 25 pounds or less - O
  
• Pulling/Pushing: 25 pounds to 50 pounds - O
  
• Pulling/Pushing: Over 50 pounds - C
  
• Lifting: 25 pounds or less - O
  
• Lifting: 25 pounds to 50 pounds - O
  
• Lifting: Over 50 pounds - F
  
• Carrying: 25 pounds or less - O
  
• Carrying: 25 pounds to 50 pounds - O
  
• Carrying: Over 50 pounds - O
  
• Crawling/Kneeling - O
  
• Bending/Stooping/Crouching - F
  
• Twisting/Turning - F
  
• Repetitive Movement - O

Working Conditions:

• Continuous contact with ill patients. Interaction with public is constant and it is difficult to establish a routine. Stress of accomplishing a lot of work during a shift may occur. Overtime will rarely be required.

Job Classification:

• FLSA: Non-Exempt
• Hourly/Salary: Hourly

Physical Exposures For This Position:

• Unprotected Heights - No
  
• Heat - Yes
  
• Cold - Yes
  
• Mechanical Hazards - No
  
• Hazardous Substances - Yes
  
• Blood Borne Pathogens Exposure Potential - Yes
  
• Lighting - No
  
• Noise - No
  
• Ionizing/Non-Ionizing Radiation - No
  
• Infectious Diseases - Yes