Banquet Captain

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

AC Hotel Cincinnati at The Banks is located in downtown Cincinnati at The Banks, adjacent to the Great American Ballpark, and Small Park. Our talented team has created a reputation for service excellence. In order to continue that level of service, we need to keep hiring only the best team members. If you're looking to grow in a career with a leading hotel, you need to come see what a career with us can do for you!

We’re seeking a highly motivated Banquet Captain to join our Food & Beverage team! This leadership role is responsible for overseeing banquet event setup, service, and teardown, while supporting bartenders, servers, and support staff to ensure seamless execution and outstanding guest experiences.

Responsibilities:

• Attend weekly Banquet Event Order (BEO) meetings with management
• Assign and direct banquet staff during setup, service, and teardown
• Set and break down banquet spaces per BEO specifications
• Assist with buffet setups, decor placement, bar setup, and equipment prep
• Serve and/or bartend during events, monitor floor, and support guest needs
• Act as property liaison to on-site event contacts
• Train and support new team members on service standards
• Ensure cleanliness and reset of spaces for future use
• Maintain cleanliness of all banquet equipment and service areas

Perform duties in other F&B outlets (Breakfast, Lounge Bar , Upper Deck Bar) during non-event hours.

Requirements:

• Must be 21+ and able to work nights, weekends, holidays, and extended hours
• Ability to lift up to 50 lbs solo and up to 100 lbs with help
• Able to stand and move for 8–10 hour shifts
• Strong leadership, communication, and teamwork skills
• Attention to detail and commitment to guest satisfaction

This is a full-time, hands-on role perfect for someone who thrives in a fast-paced, team-oriented environment and enjoys leading others to create memorable guest experiences.