JOB SUMMARY:
The Hotel Night Auditor will provide excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night. This individual will assist guests with their overnight requests and balance accounts leftover from the day shift. The hotel night auditor handles late night check-ins, manages guest requests and accepts reservations.
ESSENTIAL/PRIMARY DUTIES:
Greets guests upon arrival, check them in and provide them with any information they need to enjoy their stay
Schedules guest wake-up calls and reservations for the following day
Responds to guest inquiries, concerns and complaints as needed
Answers phones and place reservations
Runs EOD computer functions so they are complete by the end of the shift
Prepares guest bills for next-day checkouts and process reservation cards
Facilitates the deposit of guests' valuables in hotel safe
SECONDARY DUTIES:
No secondary duties
EDUCATION and/or EXPERIENCE:
High school diploma with 2 years of relative experience; or equivalent combination of education and experience
COMPETENCY/SKILL REQUIREMENTS:
Excellent communication and math skills
Advanced ability to learn computer functions and other on-the-job skills
Exceptional customer service skills
SUPERVISORY RESPONSIBILITIES:
No supervisory responsibilities
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