Front Desk Agent

Key Responsibilities:

• Guest Services: The primary focus remains on providing excellent customer service. This includes the standard duties of checking guests in and out of the hotel.
• Communication: The agent will handle guest interactions by answering phone calls and emails.
• Problem Resolution: A key responsibility is addressing and resolving any guest requests or complaints.
• Financial Duties: The role involves handling money.
• Group and Event Support: The agent will now also be responsible for assisting with hotel groups and events, which could involve tasks like coordinating group check-ins, providing information to event attendees, or supporting event logistics from the front desk.

Ideal Candidate Profile:

• Experience: Previous hotel experience is preferred.
• Personality: The candidate should be outgoing and personable.
• Skills: Great communication skills are essential. The ability to handle money accurately is also required.
• Professionalism: Maintaining a professional demeanor at all times is expected.

Availability:

7am -3pm

3pm- 11pm

Weekends and Holidays as needed!

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 401(K)