Hotel Housekeeping Trainer (Caesars New Orleans)

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:

FREE Downtown Team Member Parking

Discounted Monthly Bus Passes

Free Team Member Assistance Program

Team Member Discounted Hotel Room Rates

Discount Program within Caesars Partner Network

Fun and Free Team Member Events

Tuition & Student Loan Debt Repayment Assistance

First Time Homebuyer Program

Child Care Assistance Program

401k Matching

JOB SUMMARY: This position is responsible for developing, coordinating and conducting the training for Housekeeping personnel, and assists in the implementation of policies and procedures.

ESSENTIAL JOB FUNCTIONS:

• Evaluates and monitors current training programs for Housekeeping personnel.

• Updates procedures as needed for maintaining and/or enhancing the training of assigned Housekeeping personnel.

• Identifies opportunities and implements changes to improve guest service and increase employee productivity.

• Assists members of the management team in developing new and better ways of doing business.

• Assists in the development of new operational systems.

• Administers all Housekeeping training programs, including quality and quantity standards.

• Acts as relief Floor Supervisor as needed.

• Demonstrates a pleasant and enthusiastic demeanor at all times.

• Attends management meetings.

• Meets the attendance guidelines of the job and adheres to departmental and company policies.

• Demonstrates Caesars Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.

QUALIFICATIONS:

• Previous experience in a trainer capacity required.

• Previous supervisory experience is preferred. Strong written and verbal skills are required.

• Excellent interpersonal, customer service, organizational, team building, and problem solving skills are required.

• Must demonstrate the ability to lead, guide, direct, develop and motivate people at all levels.

• Must possess strong people skills and ability to problem-solve through listening and responding to the needs of team members.

• Knowledge of Housekeeping operation is preferred. Knowledge of computers and typing skills are essential.

• Computer software knowledge to include Word and Excel is preferred.

• Must have a good understanding and working knowledge of chemical and cleaning supplies and techniques/equipment, including MSDS, OSHA guidelines would be beneficial.

• Must be able to converse, understand, read and write in English. Bilingual helpful (Spanish).

• Must be able to calmly handle stressful situations.

• Must be willing to work any day of the week.

• Must be able to get along well with co-workers and work as a team.

• Must present a well-groomed appearance.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must be able to perform the physical job duties of line employees in emergency situations.

• Must be able to work independently and with co-workers.

• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.

• Must be able to speak distinctly and persuasively to others.

• Must be able to stoop, bend, push, pull, and carry up to 75 pounds.

• Must be able to maneuver in hotel, up and down stairs and reach above shoulder level.

• Must have good finger movement and rotating wrist motion.

• Must be able to tolerate cleaning chemicals, without developing an allergic reaction.

• Must be able to work in areas containing second hand smoke.

• Must be able to operate equipment, including: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop and broom.

GAMING PERMIT: N/A

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.

Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.