Banquet Captain

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call them the "Actions We Live By."

Our Core Values:

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

GENERAL SUMMARY

Under the direction of the Food & Beverage Manager and General Manager, the Banquet Captain is responsible

for performing duties on a professional level with emphasis on optimizing the daily operations of the restaurant. This position is responsible for assisting food and beverage service, guest attention and overall logistics of banquet events by way of set-up, clear communication, and teamwork.

Compensation: Hourly rate plus gratuities

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

• Ensuring excellent guest service that meets or exceeds expectations
• Ensuring that the restaurant is adequately staffed to meet member needs
• Assists management with the onboarding and training of new employees; give guidance on planning, assigning, and directing work; addressing complaints and resolving problems
• Supervises shifts in the absence of management, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness
• Monitoring daily activities to ensure quality food and cleanliness standards
• Assist with set-up of tables, linens, chairs, etc. for full service of banquet events.
• Provide excellent food and beverage service for banquet events.
• Check identification of customers to verify age requirements for purchase of alcohol
• Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, refusing to serve additional alcoholic beverages, or ordering taxis or other transportation for intoxicated patrons
• Maintain proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
• Active participation in events, programs, meetings, and training
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
• Schedule varies and may require weekend and holiday hours, days, and evenings.