Lead Bartender- Hotel San Jose

In 2006 Bunkhouse was created to oversee a growing portfolio of hotels and Jo's Coffee locations. Bunkhouse has a reputation for building memorable experiences that offer more than just a good night's sleep and a great cup of coffee. Passion for design, tireless attention to detail and commitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us. Our work is rooted in the communities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do.

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role

A Lead Bartender will exceed the expectations of all customers in a multitude of tasks that include but are not limited to maintaining superior quality standards regarding food and drink production, preparation, sanitation, safety, and expediency of lines.

The person holding this position must have good communication skills, the ability to resolve conflict, and a thorough understanding of Bunkhouse policies. The person in this position is expected to greet all customers and guests in proximity and make each feel important by providing a genuine welcome. A Lead Bartender must develop and maintain the company's culture, values, and reputation in the public eye, and with all staff, guests, vendors, and partners.

Responsibilities will include:

Train servers and bartenders on service standards, sanitation practices, and safety procedures.

Resolve guest complaints related to bar or restaurant operations in a timely and professional manner.

Maintain up-to-date knowledge and functionality of the Point of Sale (POS) system.

Perform server, bartender, and cashier duties as needed; provide support to team members during service.

Responsible for opening and closing procedures when scheduled or required.

Serve as Manager on Duty (MOD) when the Assistant F&B Manager or General Manager is not on-site.

Adhere to all operational standards, policies, procedures, training materials, and verbal instructions.

Ensure accurate receipt and proper storage of all product deliveries.

Assist with month-end inventory counts and ensure timely reporting by the last calendar day of each month.

Support the planning, organization, and execution of bar and cocktail lounge operations.

Contribute to bar menu development in collaboration with management and culinary staff.

Maintain in-depth knowledge of a wide range of alcoholic and non-alcoholic beverages, including preparation techniques and service standards.

Assist with cultural events and property programming as needed.

Order or requisition liquor, mixers, garnishes, and other bar supplies.

Maintain open and effective communication with staff, other departments, and upper management via email, logbooks, and meetings.

Uphold high standards of cleanliness and safety throughout the work area.

Ensure all equipment is kept in proper working order; report any maintenance issues to management promptly.

Stay alert to safety concerns and notify management of potential hazards.

Handle disruptive guests professionally, including asking those who are loud or unruly to leave when necessary.

Stay current on emergency procedures, safety protocols, and OSHA regulations.

Attend scheduled staff meetings, training sessions, and other required events.

Experience Required

Four (4) years of related experience in bars or the service industry

This position requires a flexible schedule as it is needed to work on weekends, holidays, and late-night shifts to meet the demands of the operation and ensure proper shift coverage.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to speak effectively before groups of co-workers and sister property staff

Ability to create documents in Excel and Word

Ability to understand other computer programs (i.e., Point of Sale)

Ability to apply concepts of math, including addition, subtraction, multiplication, division, and algebra, using whole numbers, common fractions, and decimals.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We Welcome You

Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.