Concierge

About the Practice

Carolina Orthodontics & Children's Dentistry - Fayetteville, our goal is to provide cutting-edge orthodontic and dental treatments to our patients. Our state-of-the-art office allows us to provide our patients with the best care in a comfortable and inviting setting. Our staff knowledgeable and experienced but we provide a fun and inviting environment for our patients.

Job Description

Are YOU:

Outstanding Reliable Technical Hard-working Observant WE are: Compassionate Authentic Rowdy (at times) One-of-a-kind Leaders Inclusive Nurturing

Appreciative

Responsibilities

As a Guest Support Coordinator/Concierge, you are the first interaction for guests and play an integral role in setting the expectations for their experiences. You will perform a wide range of responsibilities, to include:

• Be professional, punctual, reliable, and accountable for the quality of your work
• Answer phone according to telephone etiquette protocol, striving for 100% answer rate
• Enforces office policies and protocols with guests discreetly, tactfully, and professionally
• Maintain guest accounts/records by obtaining, recording, and updating personal and financial information with a high degree of accuracy
• Monitor daily insurance correspondence from Home Office, coordinates with dental offices for resolution of issues
• Keeps informed and updated on OSHA regulations and HIPAA (Health Insurance Portability and Accountability) requirements
• Always adhere to service and brand representation
• Commitment to providing excellent customer service
• Maintain composure and professionalism when exposed to stressful situations
• Ability to work cooperatively with management, staff, and patients

Qualifications

• High school diploma or equivalent required.
• Proficiency with Microsoft Office Suite.
• Knowledge of dental software strongly preferred.

Benefits Offered

In return for providing an excellent patient experience, we offer a great benefits package for full-time positions to include health and dental benefits, 401(k), holiday pay and paid time off.

Requisition Number

2025-15815