Restaurant Host

Restaurant Host/Hostess

Accountable for creating a welcoming environment by greeting and seating guests in a prompt and friendly manner. Responsible for taking reservations and answering questions.

Responsibilities:

• Make a great first impression with every guest. Greet guests in a friendly, genuine way.
• Answer the phone with a friendly tone, take reservations and answer questions in a timely manner.
• Use reservation system and seating chart according to company policies.
• Demonstrate mastery of the food and beverage menu; respond to questions about menu items and drink options.
• Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.
• Use hospitable farewell techniques to say goodbye/thank you to every guest.
• Take initiative to complete housekeeping duties including sweeping and mopping floors, removing trash, and cleaning restrooms.
• If asked by Management, act as a peer mentor for new team members.