Lead, Receptionist - Nelsons Green Brier Distillery

Nelson's Green Brier Distillery in Nashville, Tennessee is looking for an enthusiastic & motivated Lead Receptionist. The primary function of the Lead Receptionist at Nelson's Green Brier Distillery (NGBD) is to oversee the NGBD reception desk, working cross-functionally between all hospitality departments to meet the business's needs. This is a front-line position that supports Nelson's Green Brier's Mission and Vision by delivering world-class hospitality to all guests, both internal and external. This will be accomplished through an unwavering focus on hospitality, teamwork, communication, and passion from the reception desk and offices at Nelson's Green Brier Distillery. We offer comprehensive benefits for all employees, including paid time off, annual Product Allowance, 401K with an employer match and for full-time roles, health benefits and parental leave. Responsibilities Lead reception team to deliver world class hospitality and create 5-Star experiences for Nelson's Green Brier Distillery guests, internal customers and within the trade in Nashville. This includes training new team members as well as giving feedback to supervisors on areas of improvement. Operate as the front-line of our world-class Hospitality Department by providing guests, partners and visitors with the most up-to-date, consistent and accurate information regarding our distillery location, offerings and operational details. Work with management to create and maintain a high level of consistent, accurate, and timely communication internally and information regarding guest reservations between all work groups. This includes maintaining and updating the reception SOPs. Ensure that the reception team operates at optimal functionality by taking accountability around all incoming communication including: Maintain and oversee the backend of our booking platform, Tock, to ensure smooth and efficient experiences. Including: building out schedule and floor plan for tour and restaurant reservations, managing discount codes, and working with Tock Support to fix any system errors. Phones - facilitate the answering of all incoming calls on a multi-line phone system, including forwarding to appropriate departments and individuals. Work with CBI Communications and IT team to ensure a welcome message and all directory information is up to date. Email - Manage the response and flow of NBGD reception distribution lists. (tours, info, etc.) Manage review sites like Yelp, Trip Advisor, Google, and any other listings with distillery information listed. Responsible for compliance with CBI sustainability policies and practices which are economically viable, socially acceptable, and environmentally sound. This is done by supporting programs at each location for conservation, energy efficiency, and recycling, which are critical for our operations to achieve tangible environmental results. Follow safe operating procedures, support safety programs and policies to safeguard personal safety, company property, environmental and team member's safety. Performs other clerical duties as needed, including writing letters, filing, and photocopying. Minimum Qualifications Approximately 3-5 years hospitality and customer service background. Demonstrates the ability and desire to place the customer first. Ability to prioritize customer interactions in a positive and pleasant manner while providing a 5-star experience during peak days. Professional communication skills over the phone, via email, and face to face. Highly organized, detail oriented with the ability to follow through. Ability to multi-task, work independently, and in teams. Desire to work in fast paced, high energy environment. Ability to maintain a multi-line, high volume phone, answering calls in a timely manner or returning voicemail in the same fashion. Have or obtain any certifications or permits required for handling or serving food and alcohol in Davidson County. Able to work evenings, weekends, and holidays as needed (must have flexible schedule) Proficiency in Microsoft Office and Excel Desire for personal and professional growth. Preferred Qualifications 3 - 5 years FOH and BOH hospitality experience in food and beverage and/or lodging 3 - 5 years' experience with Shopify POS system, CRM and guest management software including Tock and TripleSeat Experience using Adobe InDesign preferred but not required. Physical Requirements/Work Environment Work Environment: - Works outdoors/indoors - Works in warm/cold climates - Works in high places - Works on wet surfaces - Is exposed to loud noise, fumes and/or toxic chemicals - Works near moving, mechanical parts and lift truck traffic - Must be able to move up to 55 lbs - Primary office environment may be tasting room/barrel room (For Hospitality Roles) Must be at least 21 years of age. Must be able to sit and/or stand for long periods of time and work on a computer for extended periods. Lifting may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Location Nashville, Tennessee Additional Locations Job Type Full time Job Area Hospitality & Retail The salary range for this role is: $21.10 - $29.74 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. Our compensation is based on cost of labor. For remote locations or positions open to multiple locations, the pay range may reflect several US geographic markets, including the lowest geographic market minimum to the highest geographic market maximum. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. At Constellation Brands, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Equal Opportunity Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations). Constellation Brands (NYSE: STZ) is a leading international producer and marketer of beer, wine, and spirits with operations in the U.S., Mexico, New Zealand, and Italy. Our mission is to build brands that people love because we believe elevating human connections is Worth Reaching For. It's worth our dedication, hard work, and calculated risks to anticipate market trends and deliver more for our consumers, shareholders, employees, and industry. This dedication is what has driven us to become one of the fastest-growing, large CPG companies in the U.S. at retail, and it drives our pursuit to deliver what's next. Every day, people reach for our high-end, iconic imported beer brands such as those in the Corona brand family like the flagship Corona Extra, Modelo Especial and the flavorful lineup of Modelo Cheladas, Pacifico, and Victoria; our fine wine and craft spirits brands, including The Prisoner Wine Company, Robert Mondavi Winery, Casa Noble Tequila, and High West Whiskey; and our premium wine brands such as Kim Crawford. As an agriculture-based company, we have a long history of operating sustainably and responsibly. Our ESG strategy is embedded into our business and our work focuses on serving as good stewards of the environment, enhancing social equity within our industry and communities, and promoting responsible beverage alcohol consumption. These commitments ground our aspirations beyond driving the bottom line as we work to create a future that is truly Worth Reaching For. To learn more, visit www.cbrands.com and follow us on Twitter, Instagram, and LinkedIn. Our company participates in the E-Verify program to confirm the employment eligibility of all new hires. For more information, please refer to the required postings linked here: