Front Desk

Front Desk and Relief Night Audit AssociateHospitality | Guest Services | Customer ExperienceWe are seeking a friendly, detail-oriented**Front Desk and Relief Night Audit Associate**to join our team and provide exceptional service to our guests. As the first point of contact at our hotel, you will play a key role in creating a welcoming and professional atmosphere for all guests. Ideal candidates will have prior**hospitality or hotel experience**, a strong commitment to**guest satisfaction**, and excellent**phone etiquette**.Key Responsibilities:- Warmly greet and assist guests upon arrival and throughout their stay- Perform check-in and check-out procedures efficiently and accurately- Verify payments, process transactions, and issue room keys- Respond promptly to guest inquiries, requests, and concerns- Manage the front desk area and maintain a clean, organized work environment- Answer phone calls in a courteous, professional manner, and direct calls appropriately- Conduct nightly audits of hotel financials and reports- Communicate effectively with housekeeping, maintenance, and management to ensure seamless operations- Maintain security and confidentiality of guest informationQualifications:- Previous**hotel front desk or night audit experience**preferred- Excellent**customer service and communication skills**Proficient in