Front Desk Agent/Guest Services Agent - FT & PT

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**About Us**\

At Pyramid Global Hospitality, people come first. As a company that

values its employees, Pyramid Global Hospitality is dedicated to

creating a supportive and inclusive work environment that fosters

diversity, growth, development, and wellbeing. Our commitment to a

People First culture is reflected in our approach to employee

development, employee benefits and our dedication to building meaningful

relationships. Pyramid Global Hospitality offers a range of employment

benefits, including comprehensive health insurance, retirement plans,

and paid time off, as well as unique perks such as on-site wellness

programs, local discounts, and employee rates on hotel stays. In

addition, Pyramid Global Hospitality is committed to providing ongoing

training and development opportunities to help our people build the

skills and knowledge they need to advance their careers. Whether you are

just starting out in the hospitality industry or are a seasoned

professional, Pyramid Global Hospitality offers a supportive and

collaborative work environment that encourages growth and fosters

success, in over 230 properties worldwide. Join their team and

experience the benefits of working for a company that values its

employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!\

**Location Description**\

Escape to The Equinox in Vermont and experience the best of all seasons.

From exhilarating outdoor adventures to serene moments of relaxation,

our resort offers a range of activities for every time of year. Discover

the joys of summer, embrace the beauty of winter, and immerse yourself

in a world of four-season fun at The Equinox.\

**Overview**

We are looking for highly motivated individuals to join our Guest

Services team as a Guest Services Agent. Full-Time and Part-Time

positions available.

The ideal candidate uses their engaging personality to create a

memorable first impression for our guests as they arrive for the first

time and throughout their stay.

If you are a person who enjoys engaging with people from all over the

world and making meaningful connections, as well as taking steps to WOW

people, we would like to speak with you!

**ESSENTIAL FUNCTIONS:**

- Perform all duties required for a warm welcome and efficient check

in and check out process, abiding by our service standards

- Maintain the highest level of associate/guest relations

- Answer all phone calls promptly and knowledgeably, always ensuring

complete and accurate information

- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat

guests, all packages, and any special requests, amenities or

celebrations

- Be knowledgeable of Vermont and area events and offerings to suggest

to guests/visitors

- Be knowledgeable and provide information on special events, group

needs, resort amenities and activities and distribute associated

information/packets, gift bags, etc.

- Perform all cashier functions to include accurate posting of charges

to individuals and groups, and maintenance of cash receipts and

hotel banks

- Resolve guest issues and ensure follow-up as needed with the guest

and applicable department

- Complete all items on appropriate (AM, PM, Overnight) checklist by

end of shift

- Perform reservation functions including entering and updating group

files

- Attend departmental stand-up meetings on an as needed basis

- Assist in keeping the front desk area clean, stocked, and organized

- Assist with room deliveries or guest/visitor requests on an as

needed basis

- Maintain a positive and collaborative working relationship with

front office associates and all departments

- Enthusiastically collectin guest feedback and communicate to

appropriate leader

- Complete additional tasks as assigned by Supervisors or Director

**Qualifications**

- At least 1 year of previous experience in a front desk role at a

hotel or resort required

- Ability to be friendly and engaging with all guests, visitors and

fellow associates required

- Strong communication skills required

- Excellent computer skills required

- Excellent listening skills required

- Ability to handle multiple tasks efficiently required

- Knowledge of MS Office is required

- Ability to learn computer systems quickly strongly preferred

- Ability to work well under pressure in a fast-paced environment

- Ability to walk and stand for extended periods of time required

- Ability to reach, crouch, bend, push/pull throughout duration of

shift

- Ability to lift up to 30 lbs.

**Apply online at: