El Paso Doubletree Banquet Captain

Position Summary:
The Banquet Captain manages, administers, directs, controls and supervises the friendly and efficient operation of the Banquet staff to ensure efficient, friendly and professional service.

Core Responsibilities:
Make arrangements for equipment needed for guest functions, ensuring its accuracy and completeness prior to the staffs arrival for room set up.
Assist the Banquet staff in room set up. Make sure all guest tables, buffet tables and equipment are set up correctly. Check the overall room for accuracy, referencing BEOs to ensure all guest requests have been met.
Assign pre-meal assignments and function stations to the staff. Inform them of any special request or special instructions.
Inspect food for quality and eye appeal prior to serving. Keep open communication with the kitchen staff, informing them of any changes or special instructions.
Assure prompt and professional service to all guests.
Ensure professional and efficient service to the guests by all the banquet staff.
Warmly and cordially meet group contacts immediately so they know who to speak with for any requests or concerns.
Ensure alcohol awareness policy is enforced at all times.
Make sure side-work is completed accurately and efficiently.
Other duties as assigned, including help with post meal side-work, if needed.

Knowledge, Skills, and Competencies:
Good business communication skills, both verbal and written
Read and interpret BEOs to understand and verify room set up and menu served
High work ethic and self-initiative
Regular attendance according to established guidelines
May be required to work varying schedules to reflect the business needs of the property
Must possess basic computational ability, including arithmetic to accurately check totals
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Physical Requirements :
Sit, stand and walk for varying lengths of time
Lift approximately forty (40) pounds, such as trays, tables, dishes, etc.
Serve food and beverages when appropriate.
Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line phone, filing cabinets, photocopiers and other office equipment as needed