Concierge, Evening Shift - Patient Experience - Mineola

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:
We have an exciting opportunity to join our team as a Concierge, Evening Shift - Patient Experience - Mineola. In this role, the successful candidate is responsible for creating a welcoming first impression and enhance the patient and family experience. Proactively interacts with patients families visitors and staff to ensure a positive first impression that all interactions are helpful and needs are taken care of in a prompt and professional manner. Responsible for providing personalized service in accordance with the standards of the Hospital. Serves as a primary resource for patients families and visitors seeking information and acts as a liaison between visitors and other departments in an effort to provide exceptional customer service. Serves as a guide for patients families and visitors facilitates information and wayfinding request and anticipate their needs.

Job Responsibilities:

• Performs other duties as assigned
• Provides a warm and friendly greeting to patients, families and visitors upon arrival and departure. Provides wayfinding services for patients and visitors using maps and other tools to various hospital locations. Assures the customer is directed to the appropriate department without exception.
• Answers questions on the spot at lobby desk and responds to requests in a professional manner using exceptional customer service skills. Answers incoming phone calls with NYU Langone greeting, determines purpose of the call and transfer to the appropriate area or department.
• Informs patients, families and visitors of hospital and community services as well as amenities that are available and initiates and delivers service recovery when necessary.
• Anticipates the customer s needs and concerns, answers their questions and takes appropriate action. Follows up with customer concerns and assists in resolution of issues in a timely manner, collaborating with Patient Relations Department.
• Collaborates with all staff and departments and provides exceptional customer service to internal and external customers. Escalates questions and provides timely resolution to patients and families.
• Assists in maintaining lobby appearance and individual work area.

Minimum Qualifications:
To qualify you must have a High School or GED. 1-2 years Customer Service/Hospitality Position Hospital, Hotel, Retail Customer Experience. Excellent communication both oral and written interpersonal and organization skills. Good computer skills Microsoft Office, Word, Excel. Strong customer service and Hospitality skills.

Preferred Qualifications:
Bachelor's Degree In any field. 3-5 years Customer Service/Hospitality Position Hospital Hotel Retail Customer Experience. Electronic Medical Record Experience.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.NYU Langone Hospital-Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $33,212.55 - $53,787.14 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here

NYU Langone Medical Center is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, military and veteran status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.