Lambeau Field Text Message Runner

JOB REQUIREMENTS: Job Title: Lambeau Field Text Message Runner

Department: Stadium Operations Reports To: Director of Stadium

Operations & Parking Supervise other: No DOL Status: Part-Time Exemption

Status: Hourly; Non-Exempt General Summary: Responsibilities include,

delivering Text Messages to ushers received from Stadium Control,

serving as a resource to guests regarding the facility & events,

checking tickets, crowd control, and implementing and following facility

emergency procedures, safety guidelines and company policies for patrons

and employees. Job Duties: Demonstrates and embodies the PMI

Entertainment Group Culture and Customer Service values. Delivers Text

Messages to ushers provides the text message complaint, the violation,

the complaint seat location, and a Code of Conduct Card to be issued.

Once message is delivered to the usher, the Text Message Runner will

deliver to the patron and handle the complaint. Once the message is

delivered to the patron, the Text Message Assistant returns to the

staffing room and reports to the PMI Text Message Admin the response

including the four-digit number and the action taken. Serves as a

resource to guests regarding the facility and events including but not

limited to restrooms, telephone, 1st aid station and elevator locations,

future event information and additional game day activities. Maintains a

neat and clean appearance, eye contact, positive facial expressions, and

courteous communication with patrons to ensure a high level of

approachability. Assist to resolve ticketing or seating

concerns/complaints in a professional and courteous manner by following

the Company\'s GUEST guidelines. Responsible for understanding and

performing Safety and Emergency Evacuation policies and procedures.

Directs guests to the proper emergency exit routes. Responsible for

policy enforcement, i.e., no-smoking or vaping in Lambeau Field,

appropriate patron conduct, and addressing safety concerns in a

professional and courteous manner. Required to respond and take

instruction from designated Guest Services/Usher Supervisors. Implements

crowd control procedures to ensure the safety of patrons and employees

when necessary. Reports large or biohazard spills to Supervisor who will

notify housekeeping. If necessary, cleans up small spills to maintain a

safe environment for both patrons and employees. If spill is too large

stands near area to notify patrons of water/liquid spills Maintains

knowledge of facility layout and location of exits, first aid rooms,

ticket office, seating areas, ADA Sections, and lost and found.

Knowledge, Skills and Abilities Required: Requires a level of general

education normally acquired in high school to interact in a professional

manner with patrons and employees. Approximately one to two years

related experience in a fast-paced customer service position is

required. Proven Interpersonal and customer service skills necessary to

promptly answer and resolve questions in a professional manner with

patrons as well as maintain open channels of communication with all

department and supervisory personnel when providing information. Must be

able to deal with patrons in a tactful and discretionary manner. Must be

able to understand the concept of extreme customer service and exceeding

expectations. Analytical ability necessary to determine the appropriate

course of action when resolving customer concerns, addressing safety

issues, handling pressure and negative situations. Ability to be always

enthusiastic and responsive to customer needs and portrays a positive

image of the Company. Must follow dress code which includes uniform polo

shirt, and tan/khaki slacks. Jeans, stretch pants, wind pants, spandex

and shorts are not permitted. If a shirt is to be worn underneath it

must be black with no logos or printing. Shirts must be always tucked

in. Clothes must be clean, pressed, and neat in appearance always.

Comfortable s oes are suggested; tennis shoes are permitted if clean and

scuff free. Must be available to work all, if not most, Packers home

games and related events. Includes days, evenings, nights, and weekends.

Refer to Lambeau Field schedule. Requires prolonged standing and/or

walking for entire shift of 6-8 hours. May require being on feet the

entire time. Requires normal range of hearing to communicate with

patrons and employees. Requires range of vision correctable to 20/20 to

read tickets and oversee crowds. Must be able to frequently climb and

descend steps. Occasionally may have to lift and carry up to 50 lbs.

Frequent exposure to large crowds, loud noise and extreme weather

conditions, heat and cold. Must be able to communicate providing verbal

feedback in a professional manner. Must be able to resolve problems,

handle conflict, and make effective decisions. Must have a long

attention span to listen to people and bring issues to a successful

conclusion. PMI Entertainment Group is an Affirmative Action, Equal

Opportunity Employer Disclaimers: The above is intended to describe the

general content of and requirements for the performance of this job. It

is not to be construed as an exhaustive statement of duties,

responsibilities, or requirements. Ticket Star is owned by PMI

Entertainment Group. Green Bay Gamblers Hockey Team is owned by PMI

Entertainment Group. Meyer Theatre and Backstage are managed by PMI

Entertainment Group. Celebrations is a division of PMI Entertainment

Group. Blue Green Experiential Events is a division of PMI Entertainment

Group. Resch Center & Resch Expo are managed by PMI Entertainment Group.

\*\*\*\*\* APPLICATION INSTRUCTIONS: Mail a Rsum: PMI Entertainment

Group 1901 S. Oneida Street Green Bay, WI 54304 E-Mail a Rsum:

... Fax a Rsum: ... Other: Mail, fax, or

email resume to: PMI Entertainment Group Attn: Human Resources

Coordinator 1901 S. Oneida Street Green Bay, WI 54304 or fax to: (920)

494-5566