Receptionist, 24 hrs, M-W - East Sandwich

Site: Rehabilitation Hospital of the Cape and Islands Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Operates multiple-call telephone and directs calls to appropriate person or department. Understands the business in order to assist callers. Greets patients, visitors, vendors and other visitors. Ensures that visitors are properly badged and escorted to the correct office. Maintains pertinent telephone and visitor records. Performs routine clerical tasks such as light typing or related duties.

Does this position require Patient Care? No

-Responsible for greeting and welcoming guests and visitors within an inpatient or outpatient facility.
-Provides current information about the location of patients.
-Answers and transfers phone calls to appropriate patient rooms and departments.
-Assist with taxi and parking services.
-Assist with security procedures (e.g., issues badges, ensures proper completion of visitors' log) and ensuring health protocols are followed by visitors.
-May also act as a concierge or greeter or information associate.

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience
receptionist experience 0-1 year preferred

Knowledge, Skills and Abilities
- Computer skills Microsoft Office.
- Strong follow up and resolution.
- Ability to prioritize and manage multiple tasks.
- Strong patient/customer service skills.
- Ability to learn new software systems and technology skills.
- Adjusting actions in relation to others' actions.

Additional Job Details (if applicable)

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

311 Service Road

Scheduled Weekly Hours

24

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Rehabilitation Hospital of the Cape and Islands Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .... Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.