Resort, Spa Receptionist

WE'RE DOUBLING DOWN ON YOUR FUTURE

• Competitive salary at $19.61/hr . with discretionary performance bonuses 2x a year !

• Complimentary meals and covered team member parking.

• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans.

WHAT YOU’LL DO

• Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example.
• Provide guests with exceptional spa services, including massages, facials, body treatments, and other spa services.
• Promote spa services and products to guests and provide information about the benefits and features of each service.
• Monitor and respond to guest feedback, ensuring that guest satisfaction is always maintained.
• Consult with guests to determine their individual needs and preferences and recommend appropriate services and products.
• Check in guests and confirm appointments in a timely and friendly manner and manage reservation software.
• Accurately process guest payments.
• Participate in marketing and promotional activities as needed.
• Maintain a clean and organized spa environment, ensuring that all equipment, supplies, and amenities are well-stocked and in good condition.
• Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to the appropriate personnel.
• Perform other duties as assigned.

WHAT YOU’LL BRING

• Minimum of 1 (One) year of experience in a luxury spa setting.
• Minimum of 1 (One) year of customer service experience.
• Tribal gaming experience is a plus.

HOW YOU’LL BE SUCCESSFUL

• Knowledge of computers and relevant POS applications.
• Knowledge of spa products and services
• Ability to anticipate client needs.
• Ability to multitask with a high level of attention to detail.
• Ability to communicate effectively, both orally and in writing. Read, write, and speak English fluently.
• Ability to remain positive and focused in a fast-paced environment.
• Skilled at maintaining a calm and professional demeanor in a fast-paced environment.

WHAT TO EXPECT

• Availability – Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation.
• Physical – Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance.
• Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.