Bellperson/Valet

Position Overview:

The Bellperson/Valet provides exceptional guest service by assisting with luggage, greeting guests upon arrival, and delivering a range of services designed to enhance the guest experience. This role plays a key part in ensuring that guests feel welcomed, valued, and well-supported during their stay. Carefully parking guest cars in a safe manner in the hotel garage. The ideal candidate will anticipate guests’ service needs; assist individuals with disabilities; inform guests about hotel facility locations and hours of operations; thank guests with genuine appreciation.

Key Responsibilities:

• Greet guests upon arrival with a warm, friendly, and professional demeanor.
• Assist guests with luggage, guiding them to their rooms and providing any needed assistance.
• Deliver and retrieve guest items (such as luggage, packages, or amenities) promptly and efficiently.
• Provide guests with information about hotel facilities, amenities, local attractions, and services.
• Escort guests to their rooms, explaining room features and hotel amenities.
• Assist with parking and retrieving guest vehicles as required (if valet services are offered).
• Handle guest requests for additional services, such as arranging transportation or providing recommendations for local dining and activities.
• Maintain a neat and organized bell desk, ensuring that all necessary equipment (e.g., luggage carts, keys) is readily available.
• Handle guest complaints or concerns with professionalism and escalate issues to management if necessary.
• Assist with loading and unloading luggage at the hotel entrance or transportation area.
• Ensure that guests' personal belongings are treated with care and security.
• Assist with special guest needs, such as arranging for wake-up calls or coordinating room service requests.
• Provide support to the concierge team as needed, assisting with reservations or guest inquiries.
• Maintain a professional appearance and demeanor at all times.

Qualification Standards:

• High school diploma or equivalent (preferred).
• Previous experience in hospitality or customer service (preferred but not required).
• Excellent communication and interpersonal skills.
• Friendly, helpful, and professional attitude.
• Strong organizational and time-management skills.
• Ability to lift and carry heavy luggage (up to a certain weight limit).
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic knowledge of the local area, amenities, and attractions (preferred).
• Ability to stand, walk, and lift for extended periods.
• Valid driver’s license and ability to drive manual transmission.

Physical Requirements:

• Must be able to lift and carry luggage (often weighing between 20-50 pounds, depending on guest needs).
• Ability to walk, stand, and bend for extended periods.
• Must be able to navigate stairs or ramps in the hotel.

Work Environment:

• Work takes place outdoors, in the hotel lobby, guest rooms, or transportation areas.
• Often requires working in high-traffic areas and interacting with a wide range of guests.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.

Wage Rate: $20.21 per hour

About Hyatt Centric

Located near Pier 39, Hyatt Centric Fisherman's Wharf hosts 316 spacious, nautically themed rooms and suites with comfy Hyatt Grand Beds and is one of the best ways to experience the city by the bay. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hyatt Centric offers competitive salaries and robust benefit plans.

Full Time Hourly Benefits:

• Tiered Medical Plans- Cigna or Kaiser

• Disability

• Tiered PPO Dental Plans

• Voluntary Supplemental Medial Plans

• Vision

• Paid Holidays

• Employee Assistance Program

• PTO and Sick Pay

• Flexible Spending Account (FSA)

• 401K Matching Program

• Life & AD&D Insurance

• Pre-Tax Commuter and Parking Benefits

Full Time Hourly Perks:

• EOS Employee Rates plus 50% off F&B and Retail
• Hyatt Centric Rates
• Employee discounts in Brick & Beam Restaurant
• Employee Job Referral Program
• Employee Recognition Programs and Appreciation Events

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hyatt Centric is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hyatt Centric hiring policies require a background check for all applicants working directly with at-risk populations.