Server

Fiasco on Main is seeking professional and enthusiastic Servers to provide an exceptional dining experience in our upscale casual restaurant. The ideal candidate will possess a blend of hospitality expertise, technical skills, and a passion for delivering outstanding customer service.

**Key Responsibilities:**

- Provide an exceptional guest experience by anticipating customer needs and delivering personalized service.

- Present menus, answer questions about dishes, and offer recommendations based on guest preferences.

- Upsell menu items, daily specials, and wine or cocktail pairings to enhance the dining experience.

- Accurately take food and beverage orders, relay them to the kitchen or bar, and ensure timely delivery to tables.

- Maintain a thorough knowledge of the menu, including ingredients, preparation methods, allergens, and pairings.

- Manage multiple tables efficiently while maintaining high standards of service.

- Assist with setting up and breaking down dining areas, ensuring cleanliness and readiness at all times.

- Address guest concerns promptly and professionally, escalating issues to management when necessary.

- Follow all health, safety, and sanitation guidelines as required by local regulations.

- Collaborate with team members to create a seamless and memorable dining experience.

**Qualifications**

**Knowledge Requirements:**

Extensive knowledge of food, wine, and cocktails, with the ability to explain and recommend pairings.

Familiarity with dietary restrictions, allergens, and substitutions.

Understanding of fine dining service standards and etiquette.

**Customer Experience Skills:**

Exceptional interpersonal and communication skills.

Ability to build rapport with guests and provide personalized recommendations.

Strong problem-solving abilities and a customer-first mindset.

Ability to maintain professionalism and composure in a fast-paced environment.

**Technical Skill Proficiency:**

Experience with point-of-sale (POS) systems for accurate order entry and payment processing.

Basic math skills for handling cash transactions and splitting checks.

Proficiency in using reservation management systems (if applicable).

**Other Qualifications:**

Prior experience as a server in a fine dining or upscale casual restaurant.

Current MAST and ServSafe food handler's certification

Knowledge of wine and spirits (e.g., WSET Level 1 or equivalent).

**Physical Requirements:**

Ability to stand, walk, and carry trays or dishes for extended periods.

Capacity to lift up to 25 pounds regularly.

**Why Join Us?**

- Competitive hourly rate + tips

- Opportunities for growth within the company

- Dental and vision insurance

- Comprehensive wellness program

- Incentivized bonuses

- Discounts on food, beverages and merch for staff and immediate family

- Flexible hours

- Continuing education

- Paid training