Customer Service Specialist

Title: Customer Service Specialist

Location: USA/Remote

Reports to: Call Center Supervisor

FLSA Classification: Non-Exempt

Full-Time or Part-Time: Full-Time

Salary Range: $16-$20

Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise.

Position Overview:

As a Customer Service Specialist at Coronis Health, you will be the first point of contact for patients and insurance representatives calling with questions regarding invoices, outstanding balances, insurance details, or other account-related matters. You will play a key role in ensuring a positive customer experience through timely, accurate, and professional service.

Key Responsibilities:

• Respond to inbound calls from patients, insurance companies, and healthcare representatives regarding billing inquiries.
• Assist patients in understanding their statements and resolving outstanding balance concerns.
• Accurately enter and verify insurance information provided during calls.
• Process patient payments via credit card and ensure secure handling of sensitive information.
• Document and escalate unresolved or complex issues to the Call Center Supervisor.
• Respond to voicemails and emails in a timely, professional manner.
• Maintain a high level of customer service and empathy during all interactions.

Skills and Competencies:

• Strong communication and interpersonal skills.
• Ability to de-escalate concerns and remain calm under pressure.
• High attention to detail and accuracy in data entry.
• Customer-focused mindset with a commitment to problem-solving.
• Comfortable using multiple systems and navigating billing/insurance tools.

Education and Experience:

• High school diploma or GED required.
• 2-3 years of customer service or call center experience preferred, ideally in a healthcare or billing environment.

Benefits:

Coronis Health offers a comprehensive benefits package to support the well-being and success of our employees, including:

• Medical, dental, and vision insurance
• 401(k) plan with employer contributions
• Paid time off (PTO) and paid holidays
• Employee assistance program (EAP)
• Professional development opportunities

Benefits may vary based on employment status.

Additional Information:

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Coronis Health is committed to creating a diverse and inclusive environment where all employees are treated fairly and with respect. We are an equal-opportunity employer, providing equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We welcome and encourage applications from candidates of all backgrounds.