Front Desk Receptionist - Urgent Care

Front Desk Receptionist - Urgent Care

Department: 1 World - Ops

Employment Type: Full Time

Location: Los Angeles County, CA

Reporting To: Elsa Chan

Compensation: $21.00 - $23.00 / hour

Description

We are currently seeking highly motivated, patient-oriented, Front Desk staff. This role will report to the Medical Office Manager and will allow us to meet the needs of our patients.

Our Values:

• Put Patients First
• Empowering Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

• Warmly greet and assist patients and families; provide directions and support during check-in
• Complete check-in procedures, including verifying insurance eligibility, updating patient demographics, and collecting payments
• Input and maintain accurate patient records using Office Ally EHR system
• Operate a multi-line phone system: answer and return calls, route inquiries to appropriate extensions, and take clear messages for staff and providers
• Maintain a clean, organized, and secure reception area and front entry
• Perform clerical duties such as filing, data entry, photocopying, faxing, transcribing, and emailing
• Assist with basic triage tasks and use basic medical terminology as needed for translation
• Attend and participate in meetings via phone, computer, or in person
• Protect patient confidentiality and adhere to safety and privacy procedures
• Collaborate with team members across departments and adapt to a fast-paced environment
• Perform other duties as assigned by leadership

Qualifications

• High School graduate or general education degree (GED)
• 1 year of related experience and/or training
• Must be detail oriented and possess strong organizational skills in a fast-pace environment
• Good verbal and written communication skills
• Be able to prioritize workload while remaining flexible
• Highly motivated and able to work with multiple teams simultaneously
• Detail-oriented, flexible, and able to prioritize multiple tasks
• May be required to work overtime to meet tight deadlines

You're great for the role if:

• Fluent in Spanish and/or Chinese (Cantonese/Mandarin)
• Prior experience working in urgent care

Environmental Job Requirements and Working Conditions

• Our organization follows an in-person work structure where the expectation is to work onsite on a daily basis.
• Cross-coverage is required across all clinic locations. The clinic locations are in Monterey Park, Arcadia, City of Industry, and El Monte.
• The urgent cares are open Monday-Friday 9:00am-9:00pm and Saturday-Sunday 9:00am-5:00pm. This is a full-time position and requires 72-80 hours per pay period, with the expectation to work one weekend per pay period. Shifts will be 12 hours on weekdays and 8 hours on weekends.
• The total compensation target pay range for this role is $21.00 - $23.00 per hour. This salary range represents our national target range for this role.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at ... to request an accommodation.

Additional Information:

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.