Customer Service Associate I

Customer Service Associate I

Department: Na'ini Family & Social Services

Program: Social Services

Reports to: Social Services Supervisor

Employment Status: Full Time

FLSA Status: Non-Exempt

Schedule: 40 Hours/52 Weeks

Preference: TERO Ordinance 2017-01, P.L. 93-638

Job Summary

The Customer Service Associate I is responsible for greeting visitors to Kenaitze Indian Tribe's Family & Social Services programs in a friendly, professional and helpful way. The Assistant is responsible for answering and routing calls, coordinating incoming and outgoing mail, handling inquiries from the public, and monitoring access to the building by visitors.

Essential Functions

• Greet clients (un'ina) and visitors to the Tribe and notify applicable staff member of their arrival. Direct un'ina as appropriate
• Responsible for unlocking and locking the Na'ini building at the start and close of the business day
• Answer main phone line and direct calls to appropriate staff, and when necessary take appropriate messages
• Provide tribal program applications to un'ina as requested; when applications/proofs are received from the un'ina, date stamp and submit to appropriate staff
• Responsible for accepting/processing all invoices, receipts and check requests to accounting software
• Responsible for inventory and ordering of all office supplies
• Schedule appointments for programs as requested
• Acts as a backup for Social Services Intake position in their absence
• Maintain office copy machines, supplies and coordinating service calls for repair
• Schedule venue, create agendas, sign-in sheets and minutes for department meetings
• Ensures compliance with Tribal, federal, state, and local employment laws and regulations, Tribal policies and TERO ordinance

It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.

Working Conditions

Lifting Requirements

• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Physical Requirements

• Stand or Sit (Stationary position)
• Walk (Move, Traverse)
• Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)
• Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse)
• Stoop, kneel, crouch or crawl (Position self (to), Move)
• Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
• See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
• Pushing or Pulling
• Repetitive Motion

Hazards and Atmospheric Conditions

• None

OSHA Categories

• Category III - Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid

Equipment and Tools

Drives KIT or Personal Vehicle: Both

Travel

• Local
• In-State

Qualifications

Education

• High School Diploma or General Education Degree (GED) or a combination of education and experience in a related field may be substituted for a degree

Experience

• One year (1) of experience

Preferred

• Knowledge and experience working with cultural diversities

License/Certification

• Must have a valid Alaska State driver's license and must remain insurable under the Tribe's policy, or obtain within 90 days of hire, or, with approval of the hiring manager, sign a *Memorandum of Understanding (MOU) in lieu of having a driver's license to perform the required duties of the position (If Applicable)

Special Skills

• Proficiency with Microsoft Suite, or obtain training within 90 days of hire
• Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un'ina, visitors, co-workers and others
• Ability to multi-task, work independently, and meet deadlines

This position is a Covered Position subject to all requirements of the Alaska Barrier Crimes Act (ABCA) and to the Indian Child Protection and Family Violence Prevention Act, (ICPA). ABCA and ICPA requirements apply and must be complied with at all times in order to remain in the position.

• Memorandum of Understanding: Serves as documented evidence that the Kenaitze Indian Tribe has expressed the ineligibility of an employee to operate motor vehicles owned, leased or rented by the Kenaitze Indian Tribe, or to operate a personal vehicle on behalf of the Kenaitze Indian Tribe.