Customer Service Associate

We are seeking a proactive and tech-savvy rental manager/customer service associate to oversee operations at IND Airport. You will be responsible for ensuring smooth day-to-day operations, managing the performance of Onsite Agents, and escalating system or operational issues to the support team. Responsibilities Serve as the primary contact for Onsite Agents, ensuring task completion and efficiency. Ensure proper usage of the vehicle scanning system and accurate condition report processing. Monitor team performance and adherence to scheduled meal and break times. Provide ongoing training and support to team members on customer interactions, the system, and vehicle inspection procedures. Escalate system-related issues to the support team and resolve operational challenges promptly. Onboard and train new Onsite Agents. Communicate with team members via Slack and email, providing clear guidance and updates. Assist customers with reviewing digital condition reports on iPads, ensuring a seamless experience. Address customer inquiries or concerns and collaborate with agents to resolve discrepancies or vehicle-related issues. Ensure compliance with safety and operational protocols at all times. Direct traffic through the scanning lane to maintain a smooth process. Ensure each vehicle is properly scanned using the system. Greet and confidently approach customers as they return vehicles. Help customers review and acknowledge digital condition reports on an iPad. Show customers any identified vehicle damage upon request. Train agents on the scanning and reporting process. Report any system issues or incidents to the designated team lead or supervisor. Compare the condition report to the actual vehicle condition and document discrepancies. Essential Skills Customer service experience (minimum 2 years preferred) Strong communication skills Proficiency in computer skills Friendly and energetic demeanor Ability to stand for long periods and perform vehicle inspections Professional appearance at all times Additional Skills & Qualifications Experience in customer service, retail management, or similar roles Willingness to approach customers confidently Physical ability to direct traffic, bend, and lift Shift & Pay 1st shift: 7:30 AM to 3:30 PM with some flexibility based on rental volume. $23 - $25/hour Why Work Here? Join a dynamic team in a fast-paced environment at IND Airport. Enjoy flexible working hours and the opportunity to work with innovative technology, enhancing customer experiences. Be part of a supportive team that values professional growth and collaboration. Work Environment This role is based at IND Airport in a large parking garage, involving standing and working outdoors in a covered area for extended periods. Flexible hours, including weekends and holidays, may be required to ensure smooth operations across shifts. The first shift is from 7:30 AM to 3:30 PM with some flexibility based on rental volume. Job Type & Location This is a Contract position based out of Indianapolis, Indiana. Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Indianapolis,IN. Application Deadline This position is anticipated to close on Jun 12, 2025. About Aerotek: We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.