Ambassadors Captain

Virgin Hotels
Las Vegas, Nevada
Full Time

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YOUR MISSION (The Job Description)

The Captain Ambassador will play an important role as a Guest Service Ambassador with added management responsibilities to include but no limited to overseeing the operation of the Valet, Belldesk and Transportation functions for the Virgin Hotel and Casino to ensure an efficient, cohesive working environment, enforcement of safety regulations, and positive guest contact. The Captain Ambassador will be responsible for assists in training, motivating and supervising the Guest Service Ambassadors to ensure that employees receive the resources and training necessary to accomplish established objectives.

THE NITTY-GRITTY (The Essential Job Duties)

This role will work closely with Front Services Manager to:

Monitor daily operation of Front Services Department to ensure that proper procedures are followed with established standards.
Motivate and manage teammates to perform job responsibilities in accordance with department objectives.

Reviews daily schedules for Guest Service Ambassadors to assure appropriate staffing levels to meet business needs and provide adequate guest service.
Contacts the proper management members to assure the prompt, courteous and resolution of guest complaints.
Contacts Security Department to assess any damaged property and prepares incident reports.
Monitors staff adherence to safety and emergency procedures and provides training in areas of deficiency.

WHAT IT TAKES (The Qualities We Look For)

Great collaborators with the ability create excellent working relationships across the group. Collaborative approach with all departments
Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
Effective communication and presentation skills to all levels of management
Creativity and innovation are essential!
Ability to anticipate needs and over deliver wherever possible
Candidates must think on their feet and use their initiative to solve problems and deliver solutions
Excellent customer relations, communication, presentation and organization skills of utmost importance
Able to change direction and work on multiple project aspects at once
Enthusiastic, passionate, able to enthuse and motivate others
Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant customer service

MUST HAVE'S

A minimum of one year in valet and/or bell/door functions in hospitality
Have a valid Nevada driver's license and a clear driving record
Have a TAM card
Communicate effectively with customers as well as all levels of employees
Run across flat land as well as up and down stairs to park and retrieve cars in as little time as possible
Reach and grasp keys to retrieve keys for customer vehicles
Drive cars of all types
Bend, squat, twist, carry, lift, push, and pull to be able to load and unload luggage weighing up to 65 pounds
Observe and direct actions of subordinates

WOULD BE NICE TO HAVE'S

Knowledge of effective valet/bell/transportation operations
Customer service and problem resolution skills required
Previous supervisory experience preferred

THE WORKING CONDITIONS

Work in an environment that is subject to varying levels of cold, heat, sunlight, smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position typically works outside and is subject to all weather. Proper uniform is provided
Virgin Hotels Las Vegas is a pet friendly property. You may come in to contact with pet hair and dander
Must be able to withstand prolonged standing, stretching, bending, and kneeling without restriction.
Must be able to work in a fast-paced, busy, and somewhat stressful environment, and maintain physical stamina and mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines

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