Restaurant Concierge

at Coeur d'Alene Resort in Coeur d'Alene, Idaho, United States

Job Title: Restaurant Concierge

Location: Coeur d Alene Resort

Status: Full-Time or Part-Time

Do you love great food and helping people plan memorable moments? The Coeur d Alene Resort is looking for a friendly, detail-loving Restaurant Concierge to join our Food and Beverage team. This is a behind-the-scenes role where youll be the go-to expert for Guests calling in to book everything from lakeside brunches to celebratory dinners at our award-winning restaurants.

What Youll Do

+ Be the Guests Guide: Answer calls and assist Guests with reservations, special requests, and insider info on our restaurants. Youll make planning a night out feel effortless and exciting.

+ Manage the Flow: Book, update, and adjust reservations in real time across multiple venues using our booking platform. No walk-ins, no front desk stress-just smooth, organized scheduling.

+ Deliver Exceptional Service: Recommend venues based on Guest preferences, answer questions about menus or events, and offer thoughtful suggestions that make each experience unforgettable.

+ Team Communication Hero: Pass along key Guest details and special notes to the restaurant teams so they can deliver personalized, top-notch service.

+ Stay in the Know: Keep up with menu changes, seasonal specials, and current happenings so you can speak with confidence and enthusiasm.

What Were Looking For

+ A clear, upbeat, and professional phone voice

+ Strong attention to detail and the ability to multitask

+ Familiarity with reservation systems (OpenTable, Toast, Tock or similar is a plus)

+ Calm under pressure, quick on your feet, and great with people

+ Hospitality or call center experience preferred but not required

+ Availability on weekends and holidays when Guests are most excited to dine out

Why Youll Love It Here

At the Coeur d Alene Resort, we dont just serve meals, we create unforgettable experiences. As a Restaurant Concierge, youll be at the heart of it all, helping Guests plan their perfect dining moment. Youll work in a fun, fast-paced office environment, be part of a team that supports each other, and grow your hospitality career with a company that values your voice literally.

Benefits:

+ Daily Perks:

+ Complimentary employee meals

+ Free parking

+ Uniforms provided with in-house laundry service

+ 20% discount at all resort restaurants

+ 10% discount at participating local businesses

+ Free daily cruises (subject to availability)

+ Discounted room and golf rate