Lead Registration Clerk

POSITION SUMMARY

The Lead Registration Clerk for Registration and Student Planning develops, manages and oversees daily operations of the Registration Clerk team. This position ensures Registration Clerks are fulfilling the college's efforts to proactively register CCA students and support them through Graduation. The Lead will manage the operational functions required for registration which include managing Navigate functions, responsible for communication and outreach to students not yet registered to ensure that students get registered by established benchmark deadlines. The Lead will supervise a team and assist with creating degree plans and schedules for the student's program life cycle through graduation. The Lead will utilize reports to develop a registration strategy and ensure the team meets established benchmarks.

Partial remote opportunities may become available after training.

OVERVIEW OF CCA

The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants that demonstrate a commitment to working with individuals and groups from diverse identities, including but not limited to: socioeconomic, cultural, sexual orientation, gender identity expression, disability, multilingual learners, veterans, non-traditional, race and ethnic backgrounds

We actively promote a dynamic learning environment in which qualified individuals of differing perspectives and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. CCA enrolls 11,000 students annually, over 62% of whom are students of color, including nearly 32% Hispanic students, 65% of CCA students receive some type of financial aid, including 52% of whom receive Pell grants, and nearly two-thirds are first-generation college students.

More than 20 different languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or individual knowledge and skills. The college centers diversity, equity, and inclusion and we actively seek to employee partners who want to join us in working to reducing outcome gaps among our diverse student population.

DUTIES & RESPONSIBILITIES

• Supervision of Registration Clerks

• Create day-to-day work expectations and key registration benchmarks to measure area success.

• Build registration plans for students in assigned caseload by departmental and registration deadlines

• Works with students in caseload to adjust registration plans as needed

• Works with student to update curriculum as needed (includingaddinga2ndprogram)

• Works with CTE Registration Clerk to develop a tracking system to determine which CTE students have been added to the CTE caseload

• Works with CTE Registration Clerk to identify and outreach to CTE students who registered but later dropped

• Collaborates closely with the CRM Manager to develop and deploy communication strategies to communicate with students regarding registration and graduation

• Coordinates team appointments in Navigate to ensure students can meet with Registration Clerks in-person or virtually

• Works with the credentials team to identify and communicate about students who are close to graduation to ensure they are completing their academic goals

• Communicate with Associate Registrar and Registrar to recommend additional course sections, observed registration patterns, and future course needs

• As directed by the Associate Registrar, the Lead Registration Clerk manages the registration process to include:

• Assisting Registration Clerks with late registration and re-registration requests.

• Managing the registration errors process and determining resolution.

• Manage no-show processes

• Manages all course waitlists processes

• Supports building Navigate plans to ensure they are current and allow for custom templates as needed

• Works with Academic Success to maintain and update course maps

• Develop and manage electronic forms in Formstack

• Ensures students complete the registration process and any necessary steps to complete the registration process to include elimination of holds, special population registration or admission requirements, payment agreements, etc

• Coordinates with Registration Front-Line Supervisor to provide front line in-person and phone student support services to ensure coverage to meet student registration needs.

REQUIRED QUALIFICATIONS

• Minimum of 2 years of experience working in higher education or relatedfield.
• Bachelor's Degree from an accredited institution (for candidates currently pursuing a Bachelors' Degree; additional years of experience working in higher education can substitute as the degree is completed).Successful candidate must commit to completion of a bachelor's degree within 2 years of date of hire.
• Must be able to provide in-person and virtualsupport.
• Proficiency with the Banner student information system or other student information system
• Supervisory experience with professional and/or classified staff (includes hiring, performance management planning, and conflict management).
• Knowledge of FERPA and an ability to work in compliance with Rules andRegulations
• Detail oriented, organized and able to effectively work with individuals in high-conflict situations and demonstrated ability to think critically and troubleshoot/research issues.
• Exceptional customer serviceskills.
• Experience working with diverse populations and demonstrated commitment to creating an inclusive work environment.

PREFERRED QUALIFICATIONS

• Knowledge of FERPA and federal and state statutes impacting college admissions, recruiting, registration, and records retention
• Bachelor'sdegree
• Experience collaborating with faculty and other Instructional professionals
• Knowledge of federal/state legislation, and CCCS policies and procedures related to college admission and tuition classification
• Experience with the Banner student information system
• Experience with EABNavigate
• Experience with DegreeWorks
• Self-starter
• Require minimal supervision to complete daily tasks.

SUPPLEMENTAL INFORMATION

Salary Range: Anticipated starting salary range is $60,075.44 annually. This salary is determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information. CCA offers an excellent benefit plan, including generous leave, holiday, and education benefits. Full time employees immediately upon hire earn 15 hours a month annual leave and 10 hours a month sick leave.

Deadline to Submit Application Material: An initial review of applications will begin on Friday, June 20, 2025 and continue until the position is filled.

Application Process: When submitting your online application, please include a cover letter, current resume, and professional references. Official transcripts showing the highest degree achieved should be submitted to ... upon offer of employment. If you have questions regarding this position, please contact us at ....

By applying for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.

Application Checklist

Complete Applications must include the following documents:

• A complete online application
• A cover letter that describes how your experience aligns with the minimum and preferred qualifications of this position
• A current resume uploaded as an attachment to your online application
• Candidates identified as finalists must provide three to five professional references, at least two of which must include a current direct supervisor and most recent supervisor. If you cannot provide two supervisor references, an opportunity will be afforded for discussion and consideration of alternative references with the CCA Human Resource Office. Please note, out of professional courtesy to you, we will not contact your listed references without first providing notice to you as a candidate prior to beginning the reference check-process.
• If you are using education to qualify, a copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation is required as part of your application. Please submit this as an attachment to your application. Please note that you have the right to redact dates from your transcript during the application process. A full, unredacted copy will be required upon hire.
• For any questions or technical issues please ....

Notice to all Applicants:

• Proof of eligibility to work(Download PDF reader)(Download PDF reader)(Download PDF reader)in the United States must be produced within three (3) days of hire.
• Direct deposit of payroll is a condition of employment.
• Final candidate is subject to a criminal background check prior to final selection process.
• Final candidate is required to submit official transcripts to Human Resources within fourteen (14) days of hire.
• CCA is affiliated with the Colorado Public Employees Retirement Association (PERA) and as such, employees contribute to PERA in lieu of Social Security for retirement benefits. For more information, visit the COPERA web page.
• Individuals currently or formerly employed by the Colorado Community College System or one of its 13 colleges, and/or who were disciplinarily terminated or resigned in lieu of termination, must disclose this information in your application material.
• For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Erica Hines, Chief Human Resources & Personnel Success Officer at 16000 E. CentreTech Parkway, Suite A207E, Aurora, Colorado 80011 or by phone at ... or e-mail at ....

Colorado Residency Requirement:

Eligible applicants must be either a current Colorado resident or be able to provide proof of residency in Colorado within 30 days of the start date for the position, or they may be deemed ineligible for employment with the Community College of Aurora. Please contact ... with any questions.

Community College of Aurora Inclusive Excellence Statement:

CCA embraces Inclusive Excellence because we want our students, staff, and faculty to learn and contribute within an inclusive environment. This means members of our college community will be active, respectful, and mindful of equity, diversity, and inclusion at all levels of engagement.

Inclusive Excellence will provide a foundation for student and institutional success. Recognizing our diversity is only the first step toward Inclusive Excellence.

We must also be intentional in valuing cultural differences and experiences, while incorporating them into practices, curricula, and policies.

Welcoming, Respectful, Inclusive - Together, we are CCA.

The Federal Clery Act: (The Student Right to Know and Campus Security Act of 1990) requires all institutions of higher learning to make available to prospective employees our agency's Annual Security Report. A copy of this information is available on the CCA website at the Student Right to Know page. A paper copy of this report can be obtained at the College Security Office upon request. This report includes statistics for the previous three years concerning crimes that occurred on campus or on property controlled or owned by Community College of Aurora, as well as public property within, or immediately adjacent to and accessible from, our campuses.

ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Erica Hines at ... or ... at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

Pregnancy Related Accommodations, Colorado Anti-Discrimination Act (CADA): The Colorado Anti-Discrimination Act (CADA), allows applicants to request a reasonable accommodation for health conditions related to pregnancy or the physical recovery from childbirth. Candidates wishing to request reasonable accommodations must do so as soon as possible, preferably at least three days prior to the exam or interview. If you are an individual who wishes to request reasonable accommodations, please contact us at... or ....

Non-Discrimination Statement: The Community College of Aurora prohibits all forms of discrimination and harassment including those that violate federal and state law, or the State Board for Community Colleges and Occupational Education Board Policies 3-120 and 4-120. The College does not discriminate on the basis of sex/gender, race, color, age, creed, national or ethnic origin, physical or mental disability, veteran status, pregnancy status, religion, genetic information, marital status, gender identity, or sexual orientation in its employment practices or educational programs and activities. For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Erica Hines, Chief Human Resources & Personnel Success Officer at 16000 E. CentreTech Parkway, Suite A207E, Aurora, Colorado 80011 or by phone at ... or e-mail at ....