MRO Customer Service Specialist (Front Office) (H/F)

Christel Sasso / CAPA Pictures

MRO Customer Service Specialist (Front Office) (H/F) (M/F)

SAFRAN USA INC. Plainfield - USA Permanent contract

il y a 29 jours

SAFRAN USA INC. recruits :

Safran est un groupe international de haute technologie operant dans les domaines de l'aeronautique (propulsion, equipements et interieurs), de l'espace et de la defense. Sa mission : contribuer durablement a un monde plus sur, ou le transport aerien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implante sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou europeen sur ses marches.

Safran est la 2eme entreprise du secteur aeronautique et defense du classement World's Best Companies 2024 du magazine TIME.

Mission description

Summary/Objective:

The Maintenance, Repair, and Overhaul (MRO) Customer Service Specialist is responsible for supporting the Safran Nacelles Services Americas business unit through customer-focused activities such as development of commercial proposals (Quotes), management of orders, interface with commercial sales and customer support teams, and building strong relationships with our internal operational MRO team. This role is pivotal in ensuring exceptional satisfaction with our customers and promoting the Safran Nacelles group.

SAFRAN USA INC. is looking for :

Job Requirements:

Enjoy working in a dynamic, high-stakes environment.

Efficiently manage multiple tasks and maintain perspective.

Demonstrate initiative and ownership of projects to deliver to plan and deadlines.

Experienced with ad hoc reporting, Microsoft Office, and proficiency in Microsoft Excel.

Demonstrate strong organizational, analytical, and critical thinking skills.

Teamwork and proactive approach with other company departments

Possess excellent written and telephone communication skills with clients.

Knowledge working with an ERP system (Epicor, SAP, or similar)

Excellent people skills, good communicator, empathy, active listener

Service and customer relations-oriented mindset.

Sitting at a desk for prolonged periods of time.

Education/Certifications:

Minimum: High School Diploma/GED Equivalent

Preferred: BA/BS in business management or equivalent

Experience :

- Required: More than 3 years of related experience in aerospace, maintenance, repair, and overhaul (MRO), or manufacturing

- Preferred: More than 5 years of related experience in the aerospace maintenance, repair, and overhaul (MRO) sector

Travel:

Less than 5% with potential for international travel

Summary :

References : ...

Plainfield - USA

Permanent contract

2025-05-06

5 to 10 years

OTHER OFFERS FROM SAFRAN USA INC.

Human Resources Generalist - Payroll Specialist (H/F)

SAFRAN SEATS USA LLC Permanent contract

Gainesville

il y a 6 heures

Engineering Systems Specialist 4 (H/F)

SAFRAN SEATS USA LLC Permanent contract

Gainesville

il y a 21 jours

Customer Support & Services Manager (H/F)

SAFRAN ELECTRONICS & DEFENSE AVIONICS USA, LLC Permanent contract

Grand Prairie

il y a 15 heures

Customer Service Representative I (H/F)

SAFRAN SEATS USA LLC Permanent contract

Gainesville

il y a 8 jours

Customer Service Representative (H/F)

SAFRAN AEROSYSTEMS SERVICES AMERICAS, LLC Permanent contract

College Park

il y a 21 jours

RECOMMENDED OFFERS

MRO Customer Experience Representative (H/F)

AIRBUS HELICOPTERS, INC.

Grand Prairie

View more offers

Similar searches

Job Airport Customer Service

Job GPS Test and Evaluation Lab Specialist

Job Shipping Agent

Job Customer Service Manager

Job Safran

Safran Shipping Agent