Front Desk Agent

Front Desk Agent

Wichita, KS

Description

Job Title: Front Desk Agent

Job Summary:

We are seeking a friendly and professional Front Desk Agent to join our team at the beginning of July. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. This is a 1st shift position, 7am-3pm and does include working the weekends.

Key Responsibilities:

- Greet and wee guests upon arrival with a warm and friendly demeanor.

- Manage the check-in and check-out process efficiently and accurately.

- Handle guest inquiries, requests, andplaints in a timely and professional manner.

- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.

- Process reservations and manage room assignments using Fosse.

- Ensure the front desk area is clean,anized, and well-stocked with necessary supplies.

- Collaborate with other hotel departments to ensure guest satisfaction and resolve any issues.

Skills and Qualifications:

- High school diploma or equivalent.

- Previous experience in a customer service role, preferably in the hospitality industry.

- Strongmunication and interpersonal skills.

- Ability to multitask and work in a fast-paced environment.

- Proficient in usingputer systems and hotel management software.

- Attention to detail and problem-solving skills.

- Flexibility to work various shifts, including weekends and holidays.

We are an equal opportunity employer and wee applicants from all backgrounds to .